# Shopify Inbox vs t3app

Shopify Inbox and t3app are too close to call on the numbers: across 6 compared parameters — price, update cadence, ads and in-app purchases among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Shopify Inbox ships an update fortnightly, t3app every 4 weeks. The most recent releases landed on November 4, 2026 and October 31, 2026 respectively.

## The numbers

| Metric | Shopify Inbox | t3app |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (13K ratings)](https://appshunter.io/ios/app/shopify-inbox/id1301681854/reviews)** | — |
| Number of ratings | **13K** | — |
| Positive reviews | 58.2% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Fortnightly** | Every 4 weeks |
| Monetization | Free | — |
| Size | 41 MB | 36 MB |
| Requires iOS | 15.1 | **15.0** |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Shopify Inc.](https://appshunter.io/developer/371294475) | [T3 Advantage LLC](https://appshunter.io/developer/6788040017) |

## What reviewers say

### Shopify Inbox

[App page](https://appshunter.io/ios/app/shopify-inbox/id1301681854)

Communicate with customers and drive sales directly through chat. This free business app helps you respond faster, build relationships, and manage conversations efficiently. Turn more chats into purchases by sending products, discounts, and orders within conversations.

**Highlights:** Live chat with customers, Send products and discounts in chat, Automated messages, Cart monitoring, Staff chat assignment, Shop app integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Quick response to customer inquiries
- 👍 Helpful for increasing sales conversions
- 💡 Useful for providing customer service
- 👍 Customization options for chat
- 🚀 Efficient for responding to customers on the go

**What reviewers complain about**

- 🐛 Delayed message updates and notifications
- 🐛 Inability to switch between multiple stores
- 🐛 Crashes and glitches
- 🐛 Spam and scam messages from 'experts'
- 🐛 Inability to block or filter unwanted messages

**Reported bugs**

- Notifications not working properly
- Persistent 'unread' notifications even after messages are read
- Inability to switch between multiple store accounts

**Requested features**

- Ability to set store hours and availability
- Option to forward chat logs and customer info via email
- Bulk archive/delete of old chat messages
- Integration with WhatsApp Business
- Ability to send and receive images/files in chat


### t3app

[App page](https://appshunter.io/ios/app/t3app/id6788040015)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Shopify Inbox free?

Shopify Inbox is free to download, with no in-app purchases.

### Is t3app free?

t3app is free to download, with no in-app purchases.

### Do Shopify Inbox or t3app have ads?

Neither Shopify Inbox nor t3app shows ads.

### Which is updated more often, Shopify Inbox or t3app?

Shopify Inbox ships an update fortnightly, and t3app every 4 weeks. Most recently, Shopify Inbox was updated on November 4, 2026 and t3app on October 31, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*