# Qualtrics XM vs Now Support

The clearest difference is rating: Qualtrics XM at 4.7 against Now Support's 4.3. Qualtrics XM also leads on ratings volume (1.7K vs 26). Now Support's advantage is review sentiment (44% vs 33%). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Qualtrics XM holds the better App Store score, 4.7 against 4.3. That said, the two scores are not equally well evidenced: Qualtrics XM has 1.7K ratings behind it against 26, so its average is the more settled of the two. Written reviews complicate that: 33% of Qualtrics XM's written reviews are positive against 44% of Now Support's, so the app with the better star average is not the one people write more warmly about.

Qualtrics XM ships an update monthly, Now Support fortnightly. The most recent releases landed on September 24, 2026 and September 10, 2026 respectively.

## The numbers

| Metric | Qualtrics XM | Now Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.7 (1.7K ratings)](https://appshunter.io/ios/app/qualtrics-xm/id1319935291/reviews)** | [4.3 (26 ratings)](https://appshunter.io/ios/app/now-support/id1504338471/reviews) |
| Number of ratings | **1.7K** | 26 |
| Positive reviews | 32.8% of reviews | **44.4% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Fortnightly** |
| Monetization | Free | Free |
| Size | 30 MB | 140 MB |
| Requires iOS | 18.0 | 18.0 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 17+ | 4+ |
| Developer | [Qualtrics, LLC](https://appshunter.io/developer/1785894774) | [ServiceNow](https://appshunter.io/developer/844397809) |

## What reviewers say

### Qualtrics XM

[App page](https://appshunter.io/ios/app/qualtrics-xm/id1319935291)

Monitor and optimize customer and employee experiences in real-time with dashboards, tickets, and analytics. Act on insights, respond to feedback, and drive business improvements from anywhere.

**Highlights:** Real-time experience monitoring, Role-based dashboards, Ticket management, Real-time notifications, Customer response analysis, Advanced analytics

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Quick access
- 👍 User-friendly
- 💡 Useful reporting features
- 🚀 Efficient tool
- 👍 Easy to use

**What reviewers complain about**

- 🐛 Crashes/freezes
- 🐛 Doesn't load/load issues
- 🐛 Bugs after updates
- 🐛 Notifications not working
- 🔒 Login issues

**Reported bugs**

- Crashes when selecting government option
- Dropdown options not visible
- Metrics not loading properly

**Requested features**

- Up-to-date data
- Landscape view for mobile
- Individual logins
- More dashboard features
- Screenshot functionality


### Now Support

[App page](https://appshunter.io/ios/app/now-support/id1504338471)

Manage administrative tasks and resolve cases on the go. Access knowledge articles, fulfill requests via the Service Catalog, and get instant help from a virtual agent. Log in securely and receive real-time notifications for seamless productivity.

**Highlights:** Track and advance cases, Real-time notifications, Access knowledge articles, Service Catalog for requests, Virtual Agent assistance, Biometric login

**In-app purchases:** none


## Frequently asked questions

### Is Qualtrics XM free?

Qualtrics XM is free to download, with no in-app purchases.

### Is Now Support free?

Now Support is free to download, with no in-app purchases.

### Which has better reviews, Qualtrics XM or Now Support?

Qualtrics XM is rated higher. Qualtrics XM averages 4.7 out of 5 from 1.7K ratings, while Now Support averages 4.3 from 26 ratings.

### Do Qualtrics XM or Now Support have ads?

Neither Qualtrics XM nor Now Support shows ads.

### Which is updated more often, Qualtrics XM or Now Support?

Qualtrics XM ships an update monthly, and Now Support fortnightly. Most recently, Qualtrics XM was updated on September 24, 2026 and Now Support on September 10, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*