# HID Reader Manager vs ConnectWise Mobile

The clearest difference is rating: ConnectWise Mobile at 3.9 against HID Reader Manager's 2.6. ConnectWise Mobile also leads on ratings volume (3.3K vs 26). On price, review sentiment, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ConnectWise Mobile holds the better App Store score, 3.9 against 2.6. That said, the two scores are not equally well evidenced: ConnectWise Mobile has 3.3K ratings behind it against 26, so its average is the more settled of the two. Written reviews complicate that: 13% of HID Reader Manager's written reviews are positive against 7% of ConnectWise Mobile's, so the app with the better star average is not the one people write more warmly about.

Both ship on a similar rhythm, roughly every 2 months. Both last shipped on September 22, 2026.

## The numbers

| Metric | HID Reader Manager | ConnectWise Mobile |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.6 (26 ratings)](https://appshunter.io/ios/app/hid-reader-manager/id1328840981/reviews) | **[3.9 (3.3K ratings)](https://appshunter.io/ios/app/connectwise-mobile/id1407855210/reviews)** |
| Number of ratings | 26 | **3.3K** |
| Positive reviews | **12.5% of reviews** | 7.5% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | Every 2 months |
| Monetization | Free | Free |
| Size | 174 MB | 51 MB |
| Requires iOS | **14.0** | 15.6 |
| Devices | iPhone, iPod | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [HID Global](https://appshunter.io/developer/657306800) | [ConnectWise](https://appshunter.io/developer/470532085) |

## What reviewers say

### HID Reader Manager

[App page](https://appshunter.io/ios/app/hid-reader-manager/id1328840981)

This app simplifies the management of compatible HID readers. It allows administrators to configure settings, update firmware, and export reader status. Users can also upgrade readers to support Bluetooth and OSDP.

**Highlights:** Configure reader settings, Upgrade reader firmware, Inspect and export reader status, Enable Bluetooth support, Enable OSDP support

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### ConnectWise Mobile

[App page](https://appshunter.io/ios/app/connectwise-mobile/id1407855210)

This mobile application provides essential features of ConnectWise PSA for service technicians. It allows users to manage tickets, submit expenses, and view their schedule efficiently while on the go, all within a user-friendly interface.

**Highlights:** View agenda at a glance, Update ticket status, Add ticket notes, Submit expenses, User-friendly interface

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Clean and responsive interface
- 🚀 Syncs data well
- 🚀 Allows dictating time entries and looking up contacts

**What reviewers complain about**

- 🐛 Frequent login issues and authentication problems
- 🐛 Buggy and unreliable, often requires reinstalling
- 🐛 Limited functionality compared to desktop version
- 🐛 Difficult to use, clunky interface
- 🐛 Lacks key features like editing tickets and expenses

**Reported bugs**

- SSO authentication not working
- Ticket and expense fields not functioning properly
- Inability to stay logged in, constantly logging out
- App crashes or freezes frequently

**Requested features**

- Add iPad version
- Improve search and filtering capabilities
- Implement stopwatch/timer functionality
- Allow editing of time entries, expenses, and ticket details
- Integrate signature capture for tickets


## Frequently asked questions

### Is HID Reader Manager free?

HID Reader Manager is free to download, with no in-app purchases.

### Is ConnectWise Mobile free?

ConnectWise Mobile is free to download, with no in-app purchases.

### Which has better reviews, HID Reader Manager or ConnectWise Mobile?

ConnectWise Mobile is rated higher. HID Reader Manager averages 2.6 out of 5 from 26 ratings, while ConnectWise Mobile averages 3.9 from 3.3K ratings.

### Do HID Reader Manager or ConnectWise Mobile have ads?

Neither HID Reader Manager nor ConnectWise Mobile shows ads.

### Which is updated more often, HID Reader Manager or ConnectWise Mobile?

HID Reader Manager ships an update every 2 months, and ConnectWise Mobile every 2 months. Most recently, HID Reader Manager was updated on September 22, 2026 and ConnectWise Mobile on September 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*