# ServiceMax Go vs Online Support

The clearest difference is rating: Online Support at 5.0 against ServiceMax Go's 1.3. ServiceMax Go's advantage is ratings volume (52 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Online Support holds the better App Store score, 5.0 against 1.3. That said, the two scores are not equally well evidenced: ServiceMax Go has 52 ratings behind it against 1, so its average is the more settled of the two.

ServiceMax Go ships an update monthly, Online Support every 2 weeks. The most recent releases landed on October 29, 2026 and October 27, 2026 respectively.

## The numbers

| Metric | ServiceMax Go | Online Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.3 (52 ratings)](https://appshunter.io/ios/app/servicemax-go/id1331753646/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/online-support/id1553098671/reviews)** |
| Number of ratings | **52** | 1 |
| Positive reviews | 4.7% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 2 weeks** |
| Monetization | Free | Free |
| Size | 159 MB | 74 MB |
| Requires iOS | 15.5 | 15.5 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [ServiceMax, Inc.](https://appshunter.io/developer/404503176) | [F. Hoffmann-La Roche](https://appshunter.io/developer/451131453) |

## What reviewers say

### ServiceMax Go

[App page](https://appshunter.io/ios/app/servicemax-go/id1331753646)

This app provides field teams with tools to plan, execute, and communicate about their work. It offers offline capabilities, interactive calendar views, and step-by-step service execution guides. Technicians can generate smart documents, collaborate with colleagues, and search for parts and products.

**Highlights:** Offline data access, Interactive calendar views, Step-by-step service execution, Smart document generation, On-site signature capture, Part and product search, Technician collaboration

**Features:** Vision Pro support

**In-app purchases:** none


### Online Support

[App page](https://appshunter.io/ios/app/online-support/id1553098671)

This app helps labs manage issues with Roche Instruments and Analyzers. It provides troubleshooting guides, allows issue escalation, and includes a digital logbook for documentation and status tracking.

**Highlights:** Instrument identification via QR code, Troubleshooting guidelines based on alarm codes, Search for similar issues and resolutions, Issue description and image attachment, Issue status tracking, Digital Logbook for known issues, Issue status dashboard

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ServiceMax Go free?

ServiceMax Go is free to download, with no in-app purchases.

### Is Online Support free?

Online Support is free to download, with no in-app purchases.

### Which has better reviews, ServiceMax Go or Online Support?

Online Support is rated higher. ServiceMax Go averages 1.3 out of 5 from 52 ratings, while Online Support averages 5.0 from 1 ratings.

### Do ServiceMax Go or Online Support have ads?

Neither ServiceMax Go nor Online Support shows ads.

### Which is updated more often, ServiceMax Go or Online Support?

ServiceMax Go ships an update monthly, and Online Support every 2 weeks. Most recently, ServiceMax Go was updated on October 29, 2026 and Online Support on October 27, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*