# Client Mobile Access vs SolarWinds Service Desk

The clearest difference is rating: Client Mobile Access at 5.0 against SolarWinds Service Desk's 4.6. Client Mobile Access also leads on update cadence (every 3 weeks vs every 2 months). SolarWinds Service Desk's advantage is ratings volume (321 vs 2). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Client Mobile Access holds the better App Store score, 5.0 against 4.6. That said, the two scores are not equally well evidenced: SolarWinds Service Desk has 321 ratings behind it against 2, so its average is the more settled of the two.

Client Mobile Access ships an update every 3 weeks, SolarWinds Service Desk every 2 months. The most recent releases landed on September 15, 2026 and October 23, 2026 respectively.

## The numbers

| Metric | Client Mobile Access | SolarWinds Service Desk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[5.0 (2 ratings)](https://appshunter.io/ios/app/client-mobile-access/id1349663964/reviews)** | [4.6 (321 ratings)](https://appshunter.io/ios/app/solarwinds-service-desk/id1451698030/reviews) |
| Number of ratings | 2 | **321** |
| Positive reviews | — | 55.6% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 2 months |
| Monetization | Free | Free |
| Size | 52 MB | 38 MB |
| Requires iOS | **12.0** | 13.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [TemPositions](https://appshunter.io/developer/1327851234) | [SolarWinds Worldwide, LLC](https://appshunter.io/developer/642971872) |

## What reviewers say

### Client Mobile Access

[App page](https://appshunter.io/ios/app/client-mobile-access/id1349663964)

Manage staffing needs and administrative tasks for various professional services directly from your mobile device. Order staff, approve timeslips, view invoices, and check your weekly schedule.

**Highlights:** Order staff, Enter and approve timeslips, View approved timeslips, View invoices, View weekly staffing schedule

**Features:** macOS Compatibility

**In-app purchases:** none


### SolarWinds Service Desk

[App page](https://appshunter.io/ios/app/solarwinds-service-desk/id1451698030)

Access essential IT service desk functions on the go. Technicians can manage incidents and provide support remotely, while employees can submit tickets, request services, and track their requests.

**Highlights:** Real-time notifications for technicians, Ticket tracking and assignment, Remote incident resolution, Service request submission, Self-service article access, Request status checking

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to manage on the go
- 🚀 Quick and handy for IT tickets
- 👍 User interface easy to use
- 🚀 Runs super smooth
- 👍 Works well and listens to feedback

**What reviewers complain about**

- 🐛 Blank white screen on open
- 🐛 App crashes/closes automatically
- 🐛 Notifications delayed
- 🐛 Attachment issues
- 🐛 Search is unreliable

**Reported bugs**

- Unable to get out of attachments without closing app
- Blank white screen on opening app
- App closes automatically after updating incident
- Notifications are delayed
- Incident searching is unreliable

**Requested features**

- Dark mode option
- Read-only dashboard
- Open links to incidents in app
- View 'Problems' section
- Add tasks to incidents


## Frequently asked questions

### Is Client Mobile Access free?

Client Mobile Access is free to download, with no in-app purchases.

### Is SolarWinds Service Desk free?

SolarWinds Service Desk is free to download, with no in-app purchases.

### Which has better reviews, Client Mobile Access or SolarWinds Service Desk?

Client Mobile Access is rated higher. Client Mobile Access averages 5.0 out of 5 from 2 ratings, while SolarWinds Service Desk averages 4.6 from 321 ratings.

### Do Client Mobile Access or SolarWinds Service Desk have ads?

Neither Client Mobile Access nor SolarWinds Service Desk shows ads.

### Which is updated more often, Client Mobile Access or SolarWinds Service Desk?

Client Mobile Access ships an update every 3 weeks, and SolarWinds Service Desk every 2 months. Most recently, Client Mobile Access was updated on September 15, 2026 and SolarWinds Service Desk on October 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*