# Pyramid Analytics vs ServiceNow Agent

The clearest difference is review sentiment: Pyramid Analytics at 100% against ServiceNow Agent's 61%. Pyramid Analytics also leads on rating (5.0 vs 4.6) and iOS requirement (16.0 vs 18.0). ServiceNow Agent's advantage is ratings volume (2.7K vs 10) and update cadence (every 2 weeks vs every 2 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Pyramid Analytics holds the better App Store score, 5.0 against 4.6. That said, the two scores are not equally well evidenced: ServiceNow Agent has 2.7K ratings behind it against 10, so its average is the more settled of the two. Written reviews point the same way: 100% of Pyramid Analytics's written reviews are positive against 61% of ServiceNow Agent's.

Pyramid Analytics ships an update every 2 months, ServiceNow Agent every 2 weeks. The most recent releases landed on November 2, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | Pyramid Analytics | ServiceNow Agent |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[5.0 (10 ratings)](https://appshunter.io/ios/app/pyramid-analytics/id1355475947/reviews)** | [4.6 (2.7K ratings)](https://appshunter.io/ios/app/servicenow-agent/id1446951408/reviews) |
| Number of ratings | 10 | **2.7K** |
| Positive reviews | **100.0% of reviews** | 61.5% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 2 weeks** |
| Monetization | Free | Free |
| Size | 3 MB | 137 MB |
| Requires iOS | **16.0** | 18.0 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Pyramid Analytics](https://appshunter.io/developer/727117990) | [ServiceNow](https://appshunter.io/developer/844397809) |

## What reviewers say

### Pyramid Analytics

[App page](https://appshunter.io/ios/app/pyramid-analytics/id1355475947)

Access and interact with your organization's enterprise data and business intelligence dashboards securely from your mobile device. Prepare, view, analyze, and act on insights with a touch-optimized experience that mirrors desktop functionality.

**Highlights:** Access enterprise data securely, View and interact with dashboards, Author content on mobile, Build and analyze models, Touch-optimized interface, Seamless desktop experience

**Features:** macOS Compatibility

**In-app purchases:** none


### ServiceNow Agent

[App page](https://appshunter.io/ios/app/servicenow-agent/id1446951408)

This app allows service desk agents to manage and resolve requests on the go. It offers an intuitive interface for triaging, acting on, and resolving issues, even without internet access. Leverage device capabilities for tasks like navigation and barcode scanning.

**Highlights:** Manage assigned team work, Triage incidents and cases, Act on approvals with gestures, Complete work offline, Access full issue details, Optimize workflows with device hardware

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient and productive
- 👍 User-friendly interface
- 🔒 Secure and reliable
- 📱 Convenient mobile access

**What reviewers complain about**

- 🐛 Occasional crashes and bugs
- ⏱️ Slow performance at times
- 🔍 Limited search and filtering options
- 🔧 Lack of key functionality (e.g., changing ticket status)

**Reported bugs**

- Login issues and frequent log-outs
- Broken map/location functionality
- Inconsistent performance across devices
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to assign tickets to self
- More customization options (e.g., font size, themes)
- Improved notification system (audible alerts, clearing notifications)
- Integration with other productivity tools


## Frequently asked questions

### Is Pyramid Analytics free?

Pyramid Analytics is free to download, with no in-app purchases.

### Is ServiceNow Agent free?

ServiceNow Agent is free to download, with no in-app purchases.

### Which has better reviews, Pyramid Analytics or ServiceNow Agent?

Pyramid Analytics is rated higher. Pyramid Analytics averages 5.0 out of 5 from 10 ratings, while ServiceNow Agent averages 4.6 from 2.7K ratings.

### Do Pyramid Analytics or ServiceNow Agent have ads?

Neither Pyramid Analytics nor ServiceNow Agent shows ads.

### Which is updated more often, Pyramid Analytics or ServiceNow Agent?

Pyramid Analytics ships an update every 2 months, and ServiceNow Agent every 2 weeks. Most recently, Pyramid Analytics was updated on November 2, 2026 and ServiceNow Agent on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*