# FirstNet Assist vs TVA Safe Work

The clearest difference is rating: TVA Safe Work at 5.0 against FirstNet Assist's 1.6. FirstNet Assist's advantage is update cadence (every 4 months vs every 59 months) and ratings volume (244 vs 4). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

TVA Safe Work holds the better App Store score, 5.0 against 1.6. That said, the two scores are not equally well evidenced: FirstNet Assist has 244 ratings behind it against 4, so its average is the more settled of the two.

FirstNet Assist ships an update every 4 months, TVA Safe Work every 59 months. The most recent releases landed on October 13, 2026 and October 14, 2026 respectively.

## The numbers

| Metric | FirstNet Assist | TVA Safe Work |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.6 (244 ratings)](https://appshunter.io/ios/app/firstnet-assist/id1387593689/reviews) | **[5.0 (4 ratings)](https://appshunter.io/ios/app/tva-safe-work/id1490918287/reviews)** |
| Number of ratings | **244** | 4 |
| Positive reviews | 7.4% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 4 months** | Every 59 months |
| Monetization | Free | Free |
| Size | 43 MB | 51 MB |
| Requires iOS | 13.6 | **12.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 17+ | 4+ |
| Developer | [AT&T Services, Inc.](https://appshunter.io/developer/290854684) | [Tennessee Valley Authority](https://appshunter.io/developer/440331546) |

## What reviewers say

### FirstNet Assist

[App page](https://appshunter.io/ios/app/firstnet-assist/id1387593689)

This app offers support tools for first responders, including access to customer care and device self-diagnostics. It also facilitates requesting device uplifts within a specified radius. A FirstNet portal login is required for access.

**Highlights:** Access to Customer Care, Real-time device self-diagnostics, Request device uplift, Uplift request radius search, FirstNet portal login required

**In-app purchases:** none

**What reviewers like**

- ✅ Improved app performance in recent versions
- 💬 Chat feature now consistently available
- 📱 Easier navigation in newer versions
- 💳 Bill payment functionality working for some users
- 🔐 Biometric login capability (requested feature being implemented)

**What reviewers complain about**

- 🐛 Frequent app crashes and freezes
- ❌ Constant logout issues requiring repeated logins
- 🌐 Redirects to Safari/web browser for most functions
- ⏱️ Extremely slow loading times
- 📄 Unable to view bills or account information

**Reported bugs**

- App crashes on launch, particularly on iPhone 14 Pro with iOS 16.1
- Login continue button not activating, preventing account access
- Constant logout after each use requiring re-authentication
- Biometric login feature not working despite being advertised
- App freezes and times out during login attempts

**Requested features**

- Implement Face ID/biometric authentication for faster login
- Mirror the AT&T app interface and functionality
- Integrate with main AT&T app instead of separate application
- Add native bill payment functionality within the app
- Improve app speed and responsiveness


### TVA Safe Work

[App page](https://appshunter.io/ios/app/tva-safe-work/id1490918287)

Access essential safety procedures and documentation for work tasks. This app provides TVA employees and contractors with quick, portable access to the latest safety documents, helping to mitigate risks associated with potential hazards.

**Highlights:** View safety procedures, Access hazard documentation, Portable safety information, Latest published documents, For TVA employees and contractors

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is FirstNet Assist free?

FirstNet Assist is free to download, with no in-app purchases.

### Is TVA Safe Work free?

TVA Safe Work is free to download, with no in-app purchases.

### Which has better reviews, FirstNet Assist or TVA Safe Work?

TVA Safe Work is rated higher. FirstNet Assist averages 1.6 out of 5 from 244 ratings, while TVA Safe Work averages 5.0 from 4 ratings.

### Do FirstNet Assist or TVA Safe Work have ads?

Neither FirstNet Assist nor TVA Safe Work shows ads.

### Which is updated more often, FirstNet Assist or TVA Safe Work?

FirstNet Assist ships an update every 4 months, and TVA Safe Work every 59 months. Most recently, FirstNet Assist was updated on October 13, 2026 and TVA Safe Work on October 14, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*