# Supportbench vs The Live Support

The clearest difference is in-app purchases: Supportbench at none against The Live Support's 3. Supportbench also leads on ads (none vs shown). The Live Support's advantage is update cadence (every 10 months vs every 22 months) and iOS requirement (13.0 vs 15.5). On price and device support there is nothing between them.

Both are free to download. The Live Support sells 3 in-app purchases, starting at $9.99 per month. Supportbench asks for nothing beyond the download.

Supportbench ships an update every 22 months, The Live Support every 10 months. The most recent releases landed on November 2, 2026 and October 27, 2026 respectively.

## The numbers

| Metric | Supportbench | The Live Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[1.0 (1 ratings)](https://appshunter.io/ios/app/supportbench/id1396745114/reviews)** | — |
| Number of ratings | **1** | — |
| Positive reviews | 0.0% of reviews | — |
| In-app purchases | **No** | Yes |
| Ads | **No** | Yes |
| Update frequency | Every 22 months | **Every 10 months** |
| Monetization | Free | — |
| Size | 10 MB | 58 MB |
| Requires iOS | 15.5 | **13.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 17+ |
| Developer | [Supportbench Services Inc.](https://appshunter.io/developer/1182245897) | [The Software Support LLC](https://appshunter.io/developer/1681415695) |

## What reviewers say

### Supportbench

[App page](https://appshunter.io/ios/app/supportbench/id1396745114)

Manage customer support cases efficiently with a flexible toolset. View, update, and create cases, attach files, and track activities. This app helps deliver excellent customer service by providing comprehensive case management features.

**Highlights:** View and update cases, Manage team cases, Create new cases, Attach files and photos, View ticket details, Forward cases, Update company information

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### The Live Support

[App page](https://appshunter.io/ios/app/the-live-support/id6504497877)

**Features:** macOS Compatibility

**In-app purchases (3)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Monthly | $9.99 | per month |
| Quarterly | $29.99 | per 3 months |
| Yearly | $99.99 | per year |


## Frequently asked questions

### Is Supportbench free?

Supportbench is free to download, with no in-app purchases.

### Is The Live Support free?

The Live Support is free to download, with in-app purchases available.

### Do Supportbench or The Live Support have ads?

The Live Support shows ads; Supportbench does not.

### Which is updated more often, Supportbench or The Live Support?

Supportbench ships an update every 22 months, and The Live Support every 10 months. Most recently, Supportbench was updated on November 2, 2026 and The Live Support on October 27, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*