# Omnidesk Helpdesk vs Upservice.

The clearest difference is review sentiment: Upservice. at 80% against Omnidesk Helpdesk's 32%. Upservice. also leads on update cadence (every 2 weeks vs every 6 weeks). Omnidesk Helpdesk's advantage is in-app purchases (none vs 2) and device support (3 vs 1). On price and ads there is nothing between them.

Both are free to download. Upservice. sells 2 in-app purchases, starting at $17.99 per month. Omnidesk Helpdesk asks for nothing beyond the download.

Omnidesk Helpdesk ships an update every 6 weeks, Upservice. every 2 weeks. The most recent releases landed on October 20, 2026 and October 23, 2026 respectively.

## The numbers

| Metric | Omnidesk Helpdesk | Upservice. |
| --- | --- | --- |
| Price | Free | Free |
| Rating | — | **[3.0 (2 ratings)](https://appshunter.io/ios/app/upservice/id1510273341/reviews)** |
| Number of ratings | — | **2** |
| Positive reviews | 31.8% of reviews | **80.0% of reviews** |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Every 6 weeks | **Every 2 weeks** |
| Monetization | **Free** | Free with in-app purchases |
| Size | 93 MB | 78 MB |
| Requires iOS | **15.6** | 17.0 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 17+ | 12+ |
| Developer | [OMNI SUPPORT SYSTEMS LP](https://appshunter.io/developer/1397094863) | [LLC Busel Capital](https://appshunter.io/developer/1475972844) |

## What reviewers say

### Omnidesk Helpdesk

[App page](https://appshunter.io/ios/app/omnidesk-helpdesk/id1397094864)

Manage customer inquiries from all channels directly from your mobile device. Respond to tickets, chats, and collaborate with colleagues on the go. Stay connected with clients and streamline your workflow with powerful mobile tools.

**Highlights:** Process inquiries from all channels, Use custom and standard filters, Respond to tickets and chats, Utilize message templates, Edit ticket parameters and user data, Collaborate with colleagues via notes, Receive customizable notifications

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### Upservice.

[App page](https://appshunter.io/ios/app/upservice/id1510273341)

This business management system centralizes request handling, combining service desk, help desk, and ticketing functions. It streamlines processes, eliminates chaos, and provides detailed statistics for improved efficiency. Manage tasks, projects, assets, and knowledge bases with an intuitive interface.

**Highlights:** Request and ticket management, Fast SLA communication, Project and task management, Asset accounting, Knowledge base management, Intuitive interface, Detailed analytics

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases (2)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Upservice Monthly Subscription | $17.99 | per month |
| Upservice Yearly Subscription | $178.99 | per year |


## Frequently asked questions

### Is Omnidesk Helpdesk free?

Omnidesk Helpdesk is free to download, with no in-app purchases.

### Is Upservice. free?

Upservice. is free to download, with in-app purchases available.

### Do Omnidesk Helpdesk or Upservice. have ads?

Neither Omnidesk Helpdesk nor Upservice. shows ads.

### Which is updated more often, Omnidesk Helpdesk or Upservice.?

Omnidesk Helpdesk ships an update every 6 weeks, and Upservice. every 2 weeks. Most recently, Omnidesk Helpdesk was updated on October 20, 2026 and Upservice. on October 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*