Comparison

Omnidesk Helpdesk vs Esupl POS

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Omnidesk Helpdesk

Manage customer inquiries from all channels directly from your mobile device. Respond to tickets, chats, and collaborate with colleagues on the go. Stay connected with clients and streamline your workflow with powerful mobile tools.

Highlights
  • Process inquiries from all channels
  • Use custom and standard filters
  • Respond to tickets and chats
  • Utilize message templates
  • Edit ticket parameters and user data
  • Collaborate with colleagues via notes
  • Receive customizable notifications
Features
Read full description

The Omnidesk iOS app allows you to manage cases from all channels using your mobile device, allowing you to stay in touch with your customers at any time. The main features of the app include: • Working with standard and custom filters created in the web version of the service • Processing both regular cases and chats • Using shared and personal macros for quick responses and actions • Editing all case parameters, including custom fields • Viewing and editing user data, including custom data • Accessing customer's previous cases • Communicating with colleagues through internal notes • Viewing colleagues' actions in cases • Hotkey and multitasking support for iPad Pro • Searching cases with search history synchronized with the web version • Setting up notifications for new cases, chats, responses, and mentions in notes • Accessing the application using biometric data There is no need to purchase the app separately; it is available regardless of the plan you choose.

About

Esupl POS

Features
Read full description

Using our intuitive interface you can drive all your sales with a simple touch. In addition to the POS application, you will get a full set back-office web platform that can help you to do the rest: inventory management, menu engineering, bookkeeping, employees management, and much more! Esupl POS allows you to take an overview of your sales from different angles: by top product, by time, by employees. You can even do an ABC analysis of your menu in one click! POS features: - Detailed categories help you easily divide your menu - Offer different payment methods - Wide variety of loyalty programms - Keep receipts history - Split receipts - much more is coming soon...! Just give us a try!

Screenshots

Omnidesk Helpdesk4 screens
Esupl POS4 screens

Verdict

The call

The clearest difference is ads: Omnidesk Helpdesk at none against Esupl POS's shown. Esupl POS's advantage is update cadence (every 2 weeks vs every 6 weeks). On price, in-app purchases, device support and iOS requirement there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Omnidesk Helpdesk ships an update every 6 weeks, Esupl POS every 2 weeks. The most recent releases landed on October 29, 2026 and October 25, 2026 respectively.

Scorecard2 real differences · 6 level
Omnidesk Helpdesk versus Esupl POS: the parameters behind the verdict, then further details
ParameterOmnidesk HelpdeskEsupl POS
PriceFreeFree
Positive reviews31.8% of reviews—
Update frequencyEvery 6 weeksEvery 2 weeks — better
AdsNo — betterYes
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.615.1 — better
Further details — not scored
Size93 MB47 MB
Age rating17+4+
DeveloperOMNI SUPPORT SYSTEMS LPESUPL TECHNOLOGIES, INC.

In-app purchases

None

Omnidesk Helpdesk

No in-app purchases

None

Esupl POS

No in-app purchases

Questions

Is Omnidesk Helpdesk free?
Omnidesk Helpdesk is free to download, with no in-app purchases.
Is Esupl POS free?
Esupl POS is free to download, with no in-app purchases.
Do Omnidesk Helpdesk or Esupl POS have ads?
Esupl POS shows ads; Omnidesk Helpdesk does not.
Which is updated more often, Omnidesk Helpdesk or Esupl POS?
Omnidesk Helpdesk ships an update every 6 weeks, and Esupl POS every 2 weeks. Most recently, Omnidesk Helpdesk was updated on October 29, 2026 and Esupl POS on October 25, 2026.

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