Omnidesk Helpdesk vs Esupl POS
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Omnidesk Helpdesk
Manage customer inquiries from all channels directly from your mobile device. Respond to tickets, chats, and collaborate with colleagues on the go. Stay connected with clients and streamline your workflow with powerful mobile tools.
- Process inquiries from all channels
- Use custom and standard filters
- Respond to tickets and chats
- Utilize message templates
- Edit ticket parameters and user data
- Collaborate with colleagues via notes
- Receive customizable notifications
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The Omnidesk iOS app allows you to manage cases from all channels using your mobile device, allowing you to stay in touch with your customers at any time. The main features of the app include: • Working with standard and custom filters created in the web version of the service • Processing both regular cases and chats • Using shared and personal macros for quick responses and actions • Editing all case parameters, including custom fields • Viewing and editing user data, including custom data • Accessing customer's previous cases • Communicating with colleagues through internal notes • Viewing colleagues' actions in cases • Hotkey and multitasking support for iPad Pro • Searching cases with search history synchronized with the web version • Setting up notifications for new cases, chats, responses, and mentions in notes • Accessing the application using biometric data There is no need to purchase the app separately; it is available regardless of the plan you choose.
Esupl POS
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Using our intuitive interface you can drive all your sales with a simple touch. In addition to the POS application, you will get a full set back-office web platform that can help you to do the rest: inventory management, menu engineering, bookkeeping, employees management, and much more! Esupl POS allows you to take an overview of your sales from different angles: by top product, by time, by employees. You can even do an ABC analysis of your menu in one click! POS features: - Detailed categories help you easily divide your menu - Offer different payment methods - Wide variety of loyalty programms - Keep receipts history - Split receipts - much more is coming soon...! Just give us a try!
Screenshots
Verdict
The clearest difference is ads: Omnidesk Helpdesk at none against Esupl POS's shown. Esupl POS's advantage is update cadence (every 2 weeks vs every 6 weeks). On price, in-app purchases, device support and iOS requirement there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Omnidesk Helpdesk ships an update every 6 weeks, Esupl POS every 2 weeks. The most recent releases landed on October 29, 2026 and October 25, 2026 respectively.
| Parameter | Omnidesk Helpdesk | Esupl POS |
|---|---|---|
| Price | Free | Free |
| Positive reviews | 31.8% of reviews | — |
| Update frequency | Every 6 weeks | Every 2 weeks — better |
| Ads | No — better | Yes |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.6 | 15.1 — better |
| Further details — not scored | ||
| Size | 93 MB | 47 MB |
| Age rating | 17+ | 4+ |
| Developer | OMNI SUPPORT SYSTEMS LP | ESUPL TECHNOLOGIES, INC. |
In-app purchases
Omnidesk Helpdesk
No in-app purchases
Esupl POS
No in-app purchases
Questions
Is Omnidesk Helpdesk free?
Is Esupl POS free?
Do Omnidesk Helpdesk or Esupl POS have ads?
Which is updated more often, Omnidesk Helpdesk or Esupl POS?
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