# Gorgias Helpdesk vs Helpwise

The clearest difference is rating: Helpwise at 2.4 against Gorgias Helpdesk's 1.6. Helpwise also leads on review sentiment (33% vs 3%) and monetization model (free vs freemium). Gorgias Helpdesk's advantage is ratings volume (77 vs 7). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Helpwise holds the better App Store score, 2.4 against 1.6. That said, the two scores are not equally well evidenced: Gorgias Helpdesk has 77 ratings behind it against 7, so its average is the more settled of the two. Written reviews point the same way: 3% of Gorgias Helpdesk's written reviews are positive against 33% of Helpwise's.

Gorgias Helpdesk ships an update monthly, Helpwise every 3 weeks. The most recent releases landed on October 13, 2026 and October 3, 2026 respectively.

## The numbers

| Metric | Gorgias Helpdesk | Helpwise |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.6 (77 ratings)](https://appshunter.io/ios/app/gorgias-helpdesk/id1397660619/reviews) | **[2.4 (7 ratings)](https://appshunter.io/ios/app/helpwise/id1503985272/reviews)** |
| Number of ratings | **77** | 7 |
| Positive reviews | 2.9% of reviews | **33.3% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 3 weeks** |
| Monetization | Freemium | **Free** |
| Size | 38 MB | 86 MB |
| Requires iOS | 15.1 | **12.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Gorgias Inc.](https://appshunter.io/developer/1380948847) | [SLABS Technologies Private Limited](https://appshunter.io/developer/1109689332) |

## What reviewers say

### Gorgias Helpdesk

[App page](https://appshunter.io/ios/app/gorgias-helpdesk/id1397660619)

Manage customer support across email, live chat, phone, and social media from a single mobile interface. Streamline ticket management, view customer history, and respond instantly with templates and macros to save time and money.

**Highlights:** Unified inbox for all channels, View customer history across channels, Respond instantly with templates, Use macros for quick answers, Support for multiple stores, Access customer order details

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- ✅ Desktop version works well and is feature-rich
- 📱 Basic mobile functionality available for reading tickets
- 🔄 Platform overall decent for customer service management

**What reviewers complain about**

- 🐛 Text input jumps around and scrambles words while typing
- 🔐 Frequent unexpected logouts requiring re-authentication
- 📲 Push notifications don't work reliably or at all
- ⌨️ Autocorrect/predictive text causes gibberish output
- 🔑 Complex login process with authentication loops

**Reported bugs**

- Text input cursor jumps around during typing
- Words get scrambled or autocorrected incorrectly
- Keyboard inserts random words while typing
- Unexpected logouts every few hours or days
- Authentication verification loops that don't resolve

**Requested features**

- iPad landscape mode orientation support
- Google Sign-In authentication option
- Photo upload from phone gallery
- Working push notifications for new messages
- Search functionality for tickets and conversations


### Helpwise

[App page](https://appshunter.io/ios/app/helpwise/id1503985272)

Streamline team communication by managing emails, SMS, and WhatsApp conversations in a shared inbox. Collaborate with colleagues, assign tasks, and track key metrics to improve customer support efficiency.

**Highlights:** Shared inbox for email, SMS, and WhatsApp, Team collaboration tools (tagging, chat), Workload distribution and assignment, Performance analytics and reporting, Integration with business tools, Individual logins for enhanced security

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Gorgias Helpdesk free?

Gorgias Helpdesk is free to download, with no in-app purchases.

### Is Helpwise free?

Helpwise is free to download, with no in-app purchases.

### Which has better reviews, Gorgias Helpdesk or Helpwise?

Helpwise is rated higher. Gorgias Helpdesk averages 1.6 out of 5 from 77 ratings, while Helpwise averages 2.4 from 7 ratings.

### Do Gorgias Helpdesk or Helpwise have ads?

Neither Gorgias Helpdesk nor Helpwise shows ads.

### Which is updated more often, Gorgias Helpdesk or Helpwise?

Gorgias Helpdesk ships an update monthly, and Helpwise every 3 weeks. Most recently, Gorgias Helpdesk was updated on October 13, 2026 and Helpwise on October 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*