# Gorgias Helpdesk vs PHNTM APP

The clearest difference is review sentiment: PHNTM APP at 100% against Gorgias Helpdesk's 3%. PHNTM APP also leads on rating (4.0 vs 1.6) and monetization model (free vs freemium). Gorgias Helpdesk's advantage is update cadence (monthly vs every 3 months) and ratings volume (77 vs 4). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

PHNTM APP holds the better App Store score, 4.0 against 1.6. That said, the two scores are not equally well evidenced: Gorgias Helpdesk has 77 ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 3% of Gorgias Helpdesk's written reviews are positive against 100% of PHNTM APP's.

Gorgias Helpdesk ships an update monthly, PHNTM APP every 3 months. Both last shipped on October 24, 2026.

## The numbers

| Metric | Gorgias Helpdesk | PHNTM APP |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.6 (77 ratings)](https://appshunter.io/ios/app/gorgias-helpdesk/id1397660619/reviews) | **[4.0 (4 ratings)](https://appshunter.io/ios/app/phntm-app/id1633111493/reviews)** |
| Number of ratings | **77** | 4 |
| Positive reviews | 2.9% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 3 months |
| Monetization | Freemium | **Free** |
| Size | 38 MB | 315 MB |
| Requires iOS | **15.1** | 16.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Gorgias Inc.](https://appshunter.io/developer/1380948847) | [PHNTM](https://appshunter.io/developer/1633111495) |

## What reviewers say

### Gorgias Helpdesk

[App page](https://appshunter.io/ios/app/gorgias-helpdesk/id1397660619)

Manage customer support across email, live chat, phone, and social media from a single mobile interface. Streamline ticket management, view customer history, and respond instantly with templates and macros to save time and money.

**Highlights:** Unified inbox for all channels, View customer history across channels, Respond instantly with templates, Use macros for quick answers, Support for multiple stores, Access customer order details

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- ✅ Desktop version works well and is feature-rich
- 📱 Basic mobile functionality available for reading tickets
- 🔄 Platform overall decent for customer service management

**What reviewers complain about**

- 🐛 Text input jumps around and scrambles words while typing
- 🔐 Frequent unexpected logouts requiring re-authentication
- 📲 Push notifications don't work reliably or at all
- ⌨️ Autocorrect/predictive text causes gibberish output
- 🔑 Complex login process with authentication loops

**Reported bugs**

- Text input cursor jumps around during typing
- Words get scrambled or autocorrected incorrectly
- Keyboard inserts random words while typing
- Unexpected logouts every few hours or days
- Authentication verification loops that don't resolve

**Requested features**

- iPad landscape mode orientation support
- Google Sign-In authentication option
- Photo upload from phone gallery
- Working push notifications for new messages
- Search functionality for tickets and conversations


### PHNTM APP

[App page](https://appshunter.io/ios/app/phntm-app/id1633111493)

This all-in-one platform provides tools and resources for business success. Capture leads, build websites, and automate messaging across multiple channels. Manage payments, schedule appointments, and track analytics seamlessly.

**Highlights:** Lead capture tools, Website and landing page builder, Automated messaging across channels, Appointment scheduling, Payment collection and invoicing, Analytics tracking

**Features:** macOS Compatibility, Apple Wallet

**In-app purchases:** none


## Frequently asked questions

### Is Gorgias Helpdesk free?

Gorgias Helpdesk is free to download, with no in-app purchases.

### Is PHNTM APP free?

PHNTM APP is free to download, with no in-app purchases.

### Which has better reviews, Gorgias Helpdesk or PHNTM APP?

PHNTM APP is rated higher. Gorgias Helpdesk averages 1.6 out of 5 from 77 ratings, while PHNTM APP averages 4.0 from 4 ratings.

### Do Gorgias Helpdesk or PHNTM APP have ads?

Neither Gorgias Helpdesk nor PHNTM APP shows ads.

### Which is updated more often, Gorgias Helpdesk or PHNTM APP?

Gorgias Helpdesk ships an update monthly, and PHNTM APP every 3 months. Most recently, Gorgias Helpdesk was updated on October 24, 2026 and PHNTM APP on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*