# Gorgias Helpdesk vs SupplySide

The clearest difference is rating: SupplySide at 3.7 against Gorgias Helpdesk's 1.6. SupplySide also leads on update cadence (every 5 days vs monthly) and monetization model (ad-supported vs freemium). Gorgias Helpdesk's advantage is ratings volume (77 vs 13) and device support (3 vs 1). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

SupplySide holds the better App Store score, 3.7 against 1.6. That said, the two scores are not equally well evidenced: Gorgias Helpdesk has 77 ratings behind it against 13, so its average is the more settled of the two. Written reviews complicate that: 3% of Gorgias Helpdesk's written reviews are positive against 0% of SupplySide's, so the app with the better star average is not the one people write more warmly about.

Gorgias Helpdesk ships an update monthly, SupplySide every 5 days. The most recent releases landed on October 13, 2026 and October 6, 2026 respectively.

## The numbers

| Metric | Gorgias Helpdesk | SupplySide |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.6 (77 ratings)](https://appshunter.io/ios/app/gorgias-helpdesk/id1397660619/reviews) | **[3.7 (13 ratings)](https://appshunter.io/ios/app/supplyside/id6478636739/reviews)** |
| Number of ratings | **77** | 13 |
| Positive reviews | **2.9% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 5 days** |
| Monetization | Freemium | **Ad-supported** |
| Size | 38 MB | 145 MB |
| Requires iOS | **15.1** | 17.4 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 17+ |
| Developer | [Gorgias Inc.](https://appshunter.io/developer/1380948847) | [Informa Support Services Inc](https://appshunter.io/developer/1636025449) |

## What reviewers say

### Gorgias Helpdesk

[App page](https://appshunter.io/ios/app/gorgias-helpdesk/id1397660619)

Manage customer support across email, live chat, phone, and social media from a single mobile interface. Streamline ticket management, view customer history, and respond instantly with templates and macros to save time and money.

**Highlights:** Unified inbox for all channels, View customer history across channels, Respond instantly with templates, Use macros for quick answers, Support for multiple stores, Access customer order details

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- ✅ Desktop version works well and is feature-rich
- 📱 Basic mobile functionality available for reading tickets
- 🔄 Platform overall decent for customer service management

**What reviewers complain about**

- 🐛 Text input jumps around and scrambles words while typing
- 🔐 Frequent unexpected logouts requiring re-authentication
- 📲 Push notifications don't work reliably or at all
- ⌨️ Autocorrect/predictive text causes gibberish output
- 🔑 Complex login process with authentication loops

**Reported bugs**

- Text input cursor jumps around during typing
- Words get scrambled or autocorrected incorrectly
- Keyboard inserts random words while typing
- Unexpected logouts every few hours or days
- Authentication verification loops that don't resolve

**Requested features**

- iPad landscape mode orientation support
- Google Sign-In authentication option
- Photo upload from phone gallery
- Working push notifications for new messages
- Search functionality for tickets and conversations


### SupplySide

[App page](https://appshunter.io/ios/app/supplyside/id6478636739)

This app connects professionals in the supplement, food, and beverage industries. It facilitates networking, discovery of innovations, and collaboration to drive business forward. The digital companion streamlines event experiences with navigation, scheduling, and matchmaking features.

**Highlights:** Exhibitor list and floor plan, Interactive event schedule, Personalized agenda creation, Matchmaking for business connections, Discover ingredient and product innovations, Streamlined event navigation

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Gorgias Helpdesk free?

Gorgias Helpdesk is free to download, with no in-app purchases.

### Is SupplySide free?

SupplySide is free to download, with no in-app purchases.

### Which has better reviews, Gorgias Helpdesk or SupplySide?

SupplySide is rated higher. Gorgias Helpdesk averages 1.6 out of 5 from 77 ratings, while SupplySide averages 3.7 from 13 ratings.

### Do Gorgias Helpdesk or SupplySide have ads?

Neither Gorgias Helpdesk nor SupplySide shows ads.

### Which is updated more often, Gorgias Helpdesk or SupplySide?

Gorgias Helpdesk ships an update monthly, and SupplySide every 5 days. Most recently, Gorgias Helpdesk was updated on October 13, 2026 and SupplySide on October 6, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*