# Gorgias Helpdesk vs Clockwork

The clearest difference is in-app purchases: Gorgias Helpdesk at none against Clockwork's 1. Gorgias Helpdesk also leads on device support (3 vs 1) and iOS requirement (15.1 vs 18.3.1). On price and ads there is nothing between them.

Both are free to download. Clockwork sells 1 one-off in-app purchase. Gorgias Helpdesk asks for nothing beyond the download.

## The numbers

| Metric | Gorgias Helpdesk | Clockwork |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[1.6 (77 ratings)](https://appshunter.io/ios/app/gorgias-helpdesk/id1397660619/reviews)** | — |
| Number of ratings | **77** | — |
| Positive reviews | 2.9% of reviews | — |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Monthly | — |
| Monetization | Freemium | — |
| Size | 38 MB | 18 MB |
| Requires iOS | **15.1** | 18.3.1 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Gorgias Inc.](https://appshunter.io/developer/1380948847) | [MPK Solutions](https://appshunter.io/developer/1822633937) |

## What reviewers say

### Gorgias Helpdesk

[App page](https://appshunter.io/ios/app/gorgias-helpdesk/id1397660619)

Manage customer support across email, live chat, phone, and social media from a single mobile interface. Streamline ticket management, view customer history, and respond instantly with templates and macros to save time and money.

**Highlights:** Unified inbox for all channels, View customer history across channels, Respond instantly with templates, Use macros for quick answers, Support for multiple stores, Access customer order details

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- ✅ Desktop version works well and is feature-rich
- 📱 Basic mobile functionality available for reading tickets
- 🔄 Platform overall decent for customer service management

**What reviewers complain about**

- 🐛 Text input jumps around and scrambles words while typing
- 🔐 Frequent unexpected logouts requiring re-authentication
- 📲 Push notifications don't work reliably or at all
- ⌨️ Autocorrect/predictive text causes gibberish output
- 🔑 Complex login process with authentication loops

**Reported bugs**

- Text input cursor jumps around during typing
- Words get scrambled or autocorrected incorrectly
- Keyboard inserts random words while typing
- Unexpected logouts every few hours or days
- Authentication verification loops that don't resolve

**Requested features**

- iPad landscape mode orientation support
- Google Sign-In authentication option
- Photo upload from phone gallery
- Working push notifications for new messages
- Search functionality for tickets and conversations


### Clockwork

[App page](https://appshunter.io/ios/app/clockwork-time-tracker/id6755233491)

**Features:** macOS Compatibility

**In-app purchases (1)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Clockwork Pro | $12.99 | one-time |


## Frequently asked questions

### Is Gorgias Helpdesk free?

Gorgias Helpdesk is free to download, with no in-app purchases.

### Is Clockwork free?

Clockwork is free to download, with in-app purchases available.

### Do Gorgias Helpdesk or Clockwork have ads?

Neither Gorgias Helpdesk nor Clockwork shows ads.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*