# Gorgias Helpdesk vs Focus Timer

The clearest difference is rating: Focus Timer at 5.0 against Gorgias Helpdesk's 1.6. Gorgias Helpdesk's advantage is in-app purchases (none vs 1) and ratings volume (77 vs 1). On price, ads, monetization model and device support there is nothing between them.

Both are free to download. Focus Timer sells 1 one-off in-app purchase. Gorgias Helpdesk asks for nothing beyond the download.

Focus Timer holds the better App Store score, 5.0 against 1.6. That said, the two scores are not equally well evidenced: Gorgias Helpdesk has 77 ratings behind it against 1, so its average is the more settled of the two.

Gorgias Helpdesk ships an update monthly, Focus Timer every 2 months. The most recent releases landed on October 9, 2026 and September 15, 2026 respectively.

## The numbers

| Metric | Gorgias Helpdesk | Focus Timer |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.6 (77 ratings)](https://appshunter.io/ios/app/gorgias-helpdesk/id1397660619/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/focus-timer-deep-work/id6760048027/reviews)** |
| Number of ratings | **77** | 1 |
| Positive reviews | 2.9% of reviews | — |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | **Monthly** | Every 2 months |
| Monetization | Freemium | Freemium |
| Size | 38 MB | 25 MB |
| Requires iOS | 15.1 | 15.1 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Gorgias Inc.](https://appshunter.io/developer/1380948847) | [Ariel Agor](https://appshunter.io/developer/1882511308) |

## What reviewers say

### Gorgias Helpdesk

[App page](https://appshunter.io/ios/app/gorgias-helpdesk/id1397660619)

Manage customer support across email, live chat, phone, and social media from a single mobile interface. Streamline ticket management, view customer history, and respond instantly with templates and macros to save time and money.

**Highlights:** Unified inbox for all channels, View customer history across channels, Respond instantly with templates, Use macros for quick answers, Support for multiple stores, Access customer order details

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- ✅ Desktop version works well and is feature-rich
- 📱 Basic mobile functionality available for reading tickets
- 🔄 Platform overall decent for customer service management

**What reviewers complain about**

- 🐛 Text input jumps around and scrambles words while typing
- 🔐 Frequent unexpected logouts requiring re-authentication
- 📲 Push notifications don't work reliably or at all
- ⌨️ Autocorrect/predictive text causes gibberish output
- 🔑 Complex login process with authentication loops

**Reported bugs**

- Text input cursor jumps around during typing
- Words get scrambled or autocorrected incorrectly
- Keyboard inserts random words while typing
- Unexpected logouts every few hours or days
- Authentication verification loops that don't resolve

**Requested features**

- iPad landscape mode orientation support
- Google Sign-In authentication option
- Photo upload from phone gallery
- Working push notifications for new messages
- Search functionality for tickets and conversations


### Focus Timer

[App page](https://appshunter.io/ios/app/focus-timer-deep-work/id6760048027)

Enhance your concentration with a minimalist focus timer. Customize session lengths, enjoy ambient sounds, and track your progress to achieve deep work for studying, coding, or creative projects.

**Highlights:** Customizable focus sessions (5-120 min), Distraction-free interface, Session history tracking, Ambient background sounds, Smart break reminders, Dark mode support

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases (1)**

| Purchase | Price | Billing |
| --- | --- | --- |
| MVAT Focus Pro | $0.99 | one-time |


## Frequently asked questions

### Is Gorgias Helpdesk free?

Gorgias Helpdesk is free to download, with no in-app purchases.

### Is Focus Timer free?

Focus Timer is free to download, with in-app purchases available.

### Which has better reviews, Gorgias Helpdesk or Focus Timer?

Focus Timer is rated higher. Gorgias Helpdesk averages 1.6 out of 5 from 77 ratings, while Focus Timer averages 5.0 from 1 ratings.

### Do Gorgias Helpdesk or Focus Timer have ads?

Neither Gorgias Helpdesk nor Focus Timer shows ads.

### Which is updated more often, Gorgias Helpdesk or Focus Timer?

Gorgias Helpdesk ships an update monthly, and Focus Timer every 2 months. Most recently, Gorgias Helpdesk was updated on October 9, 2026 and Focus Timer on September 15, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*