# Gorgias Helpdesk vs PayHelm

The clearest difference is update cadence: PayHelm at every 9 days against Gorgias Helpdesk's every 3 weeks. Gorgias Helpdesk's advantage is device support (3 vs 1). On price, ads, in-app purchases and iOS requirement there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Gorgias Helpdesk ships an update every 3 weeks, PayHelm every 9 days. The most recent releases landed on November 6, 2026 and October 31, 2026 respectively.

## The numbers

| Metric | Gorgias Helpdesk | PayHelm |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[1.6 (78 ratings)](https://appshunter.io/ios/app/gorgias-helpdesk/id1397660619/reviews)** | — |
| Number of ratings | **78** | — |
| Positive reviews | 2.9% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 weeks | **Every 9 days** |
| Monetization | Free | — |
| Size | 40 MB | 31 MB |
| Requires iOS | **15.1** | 16.0 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Gorgias Inc.](https://appshunter.io/developer/1380948847) | [Sukow Ventures, Inc](https://appshunter.io/developer/1836479082) |

## What reviewers say

### Gorgias Helpdesk

[App page](https://appshunter.io/ios/app/gorgias-helpdesk/id1397660619)

Manage customer service interactions from email, live chat, phone, and social media in a unified mobile platform. Streamline support tickets, respond instantly with templates, and access customer order details to save time and money.

**Highlights:** Unified inbox for email, chat, phone, social, Customer order details alongside tickets, Instant responses with templates, Macros for pre-filled answers, Support for multiple stores

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- ✅ Desktop version works well and is feature-rich
- 📱 Basic mobile functionality available for reading tickets
- 🔄 Platform overall decent for customer service management

**What reviewers complain about**

- 🐛 Text input jumps around and scrambles words while typing
- 🔐 Frequent unexpected logouts requiring re-authentication
- 📲 Push notifications don't work reliably or at all
- ⌨️ Autocorrect/predictive text causes gibberish output
- 🔑 Complex login process with authentication loops

**Reported bugs**

- Text input cursor jumps around during typing
- Words get scrambled or autocorrected incorrectly
- Keyboard inserts random words while typing
- Unexpected logouts every few hours or days
- Authentication verification loops that don't resolve

**Requested features**

- iPad landscape mode orientation support
- Google Sign-In authentication option
- Photo upload from phone gallery
- Working push notifications for new messages
- Search functionality for tickets and conversations


### PayHelm

[App page](https://appshunter.io/ios/app/payhelm/id6760566000)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Gorgias Helpdesk free?

Gorgias Helpdesk is free to download, with no in-app purchases.

### Is PayHelm free?

PayHelm is free to download, with no in-app purchases.

### Do Gorgias Helpdesk or PayHelm have ads?

Neither Gorgias Helpdesk nor PayHelm shows ads.

### Which is updated more often, Gorgias Helpdesk or PayHelm?

Gorgias Helpdesk ships an update every 3 weeks, and PayHelm every 9 days. Most recently, Gorgias Helpdesk was updated on November 6, 2026 and PayHelm on October 31, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*