# Gorgias Helpdesk vs Excel Formula Generator

The clearest difference is price: Gorgias Helpdesk at Free against Excel Formula Generator's $5.99. Gorgias Helpdesk also leads on in-app purchases (none vs 2). On ads, device support and iOS requirement there is nothing between them.

Gorgias Helpdesk is free to download; Excel Formula Generator costs $5.99 up front. Excel Formula Generator sells 2 in-app purchases, starting at $4.99 per month. Gorgias Helpdesk asks for nothing beyond the download.

## The numbers

| Metric | Gorgias Helpdesk | Excel Formula Generator |
| --- | --- | --- |
| Price | **Free** | $5.99 |
| Rating | **[1.6 (77 ratings)](https://appshunter.io/ios/app/gorgias-helpdesk/id1397660619/reviews)** | — |
| Number of ratings | **77** | — |
| Positive reviews | 2.9% of reviews | — |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Monthly | — |
| Monetization | Freemium | — |
| Size | 38 MB | 40 MB |
| Requires iOS | 15.1 | 15.1 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Gorgias Inc.](https://appshunter.io/developer/1380948847) | [Brittney Pilarcik](https://appshunter.io/developer/1820885613) |

## What reviewers say

### Gorgias Helpdesk

[App page](https://appshunter.io/ios/app/gorgias-helpdesk/id1397660619)

Manage customer support across email, live chat, phone, and social media from a single mobile interface. Streamline ticket management, view customer history, and respond instantly with templates and macros to save time and money.

**Highlights:** Unified inbox for all channels, View customer history across channels, Respond instantly with templates, Use macros for quick answers, Support for multiple stores, Access customer order details

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- ✅ Desktop version works well and is feature-rich
- 📱 Basic mobile functionality available for reading tickets
- 🔄 Platform overall decent for customer service management

**What reviewers complain about**

- 🐛 Text input jumps around and scrambles words while typing
- 🔐 Frequent unexpected logouts requiring re-authentication
- 📲 Push notifications don't work reliably or at all
- ⌨️ Autocorrect/predictive text causes gibberish output
- 🔑 Complex login process with authentication loops

**Reported bugs**

- Text input cursor jumps around during typing
- Words get scrambled or autocorrected incorrectly
- Keyboard inserts random words while typing
- Unexpected logouts every few hours or days
- Authentication verification loops that don't resolve

**Requested features**

- iPad landscape mode orientation support
- Google Sign-In authentication option
- Photo upload from phone gallery
- Working push notifications for new messages
- Search functionality for tickets and conversations


### Excel Formula Generator

[App page](https://appshunter.io/ios/app/excel-formula-generator/id6766931673)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases (2)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Monthly Subscription | $4.99 | per month |
| Yearly Premium | $29.99 | per year |


## Frequently asked questions

### Is Gorgias Helpdesk free?

Gorgias Helpdesk is free to download, with no in-app purchases.

### Is Excel Formula Generator free?

Excel Formula Generator costs $5.99, and also offers in-app purchases.

### Do Gorgias Helpdesk or Excel Formula Generator have ads?

Neither Gorgias Helpdesk nor Excel Formula Generator shows ads.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*