# ConnectWise Mobile vs Avaya Cloud Office

The clearest difference is review sentiment: Avaya Cloud Office at 68% against ConnectWise Mobile's 7%. Avaya Cloud Office also leads on rating (4.2 vs 3.9). ConnectWise Mobile's advantage is monetization model (free vs subscription) and ratings volume (3.3K vs 66). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Avaya Cloud Office holds the better App Store score, 4.2 against 3.9. That said, the two scores are not equally well evidenced: ConnectWise Mobile has 3.3K ratings behind it against 66, so its average is the more settled of the two. Written reviews point the same way: 7% of ConnectWise Mobile's written reviews are positive against 68% of Avaya Cloud Office's.

ConnectWise Mobile ships an update every 2 months, Avaya Cloud Office every 3 months. The most recent releases landed on September 22, 2026 and September 20, 2026 respectively.

## The numbers

| Metric | ConnectWise Mobile | Avaya Cloud Office |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.9 (3.3K ratings)](https://appshunter.io/ios/app/connectwise-mobile/id1407855210/reviews) | **[4.2 (66 ratings)](https://appshunter.io/ios/app/avaya-cloud-office/id1495845694/reviews)** |
| Number of ratings | **3.3K** | 66 |
| Positive reviews | 7.5% of reviews | **68.4% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 3 months |
| Monetization | **Free** | Subscription |
| Size | 51 MB | 370 MB |
| Requires iOS | **15.6** | 16.0 |
| Devices | iPhone, iPod | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [ConnectWise](https://appshunter.io/developer/470532085) | [RingCentral, Inc](https://appshunter.io/developer/293305987) |

## What reviewers say

### ConnectWise Mobile

[App page](https://appshunter.io/ios/app/connectwise-mobile/id1407855210)

This mobile application provides essential features of ConnectWise PSA for service technicians. It allows users to manage tickets, submit expenses, and view their schedule efficiently while on the go, all within a user-friendly interface.

**Highlights:** View agenda at a glance, Update ticket status, Add ticket notes, Submit expenses, User-friendly interface

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Clean and responsive interface
- 🚀 Syncs data well
- 🚀 Allows dictating time entries and looking up contacts

**What reviewers complain about**

- 🐛 Frequent login issues and authentication problems
- 🐛 Buggy and unreliable, often requires reinstalling
- 🐛 Limited functionality compared to desktop version
- 🐛 Difficult to use, clunky interface
- 🐛 Lacks key features like editing tickets and expenses

**Reported bugs**

- SSO authentication not working
- Ticket and expense fields not functioning properly
- Inability to stay logged in, constantly logging out
- App crashes or freezes frequently

**Requested features**

- Add iPad version
- Improve search and filtering capabilities
- Implement stopwatch/timer functionality
- Allow editing of time entries, expenses, and ticket details
- Integrate signature capture for tickets


### Avaya Cloud Office

[App page](https://appshunter.io/ios/app/avaya-cloud-office/id1495845694)

This app unifies business communication, allowing users to call, message, and meet from a single interface. It supports team messaging, video conferencing with screen sharing, and HD calling. Integrations with other business apps streamline workflows.

**Highlights:** Team messaging, Video meetings with screen sharing, HD calling, Single business number for calls, SMS, and fax, App integrations, File and task management

**Features:** macOS Compatibility, Siri integration, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ConnectWise Mobile free?

ConnectWise Mobile is free to download, with no in-app purchases.

### Is Avaya Cloud Office free?

Avaya Cloud Office is free to download, with no in-app purchases.

### Which has better reviews, ConnectWise Mobile or Avaya Cloud Office?

Avaya Cloud Office is rated higher. ConnectWise Mobile averages 3.9 out of 5 from 3.3K ratings, while Avaya Cloud Office averages 4.2 from 66 ratings.

### Do ConnectWise Mobile or Avaya Cloud Office have ads?

Neither ConnectWise Mobile nor Avaya Cloud Office shows ads.

### Which is updated more often, ConnectWise Mobile or Avaya Cloud Office?

ConnectWise Mobile ships an update every 2 months, and Avaya Cloud Office every 3 months. Most recently, ConnectWise Mobile was updated on September 22, 2026 and Avaya Cloud Office on September 20, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*