# NinjaOne Mobile vs IT

The clearest difference is review sentiment: IT at 100% against NinjaOne Mobile's 22%. IT also leads on rating (5.0 vs 2.6) and update cadence (every 3 weeks vs every 2 months). NinjaOne Mobile's advantage is ratings volume (73 vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

IT holds the better App Store score, 5.0 against 2.6. That said, the two scores are not equally well evidenced: NinjaOne Mobile has 73 ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 22% of NinjaOne Mobile's written reviews are positive against 100% of IT's.

NinjaOne Mobile ships an update every 2 months, IT every 3 weeks. The most recent releases landed on October 21, 2026 and October 15, 2026 respectively.

## The numbers

| Metric | NinjaOne Mobile | IT |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.6 (73 ratings)](https://appshunter.io/ios/app/ninjaone-mobile/id1416138607/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/it-connect/id6478995759/reviews)** |
| Number of ratings | **73** | 1 |
| Positive reviews | 21.9% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 38 MB | 56 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 17+ |
| Developer | [NinjaRMM, LLC](https://appshunter.io/developer/1416138606) | [DESKDAY, Inc](https://appshunter.io/developer/1717558292) |

## What reviewers say

### NinjaOne Mobile

[App page](https://appshunter.io/ios/app/ninjaone-mobile/id1416138607)

Manage IT infrastructure and support end-users remotely with a unified platform. This solution centralizes IT management workflows into a single, accessible interface for a streamlined experience.

**Highlights:** Unified IT management, Remote end-user support, Centralized workflows, Single pane of glass interface, Manage from anywhere

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Great core product (RMM)
- 👍 Handy for on-the-go monitoring
- 👍 Basic functionality works (reboot, remote into device)
- 👍 Integrations work (Splashtop, Cloud RDP)
- 👍 Quick and responsive (for some users)

**What reviewers complain about**

- 🐛 Login issues (frequent, broken SSO, MFA problems)
- 🐛 App is unusable for many users
- 🐛 Lack of features compared to web version
- 🐛 Notifications never work (for some)
- 🐛 UI is abysmal (for some)

**Reported bugs**

- Login loop with SSO/Entra ID
- MFA not working or broken
- Authenticator never calls back
- App continually signs out
- Notifications never work

**Requested features**

- Add facial recognition for login
- Add ability to access device terminal/cmd/powershell
- Add ability to search devices by logged in user
- Add storage drive capacity/utilization
- Add Windows version (e.g., 22H2)


### IT

[App page](https://appshunter.io/ios/app/it-connect/id6478995759)

This IT support tool offers a streamlined and privacy-focused platform for managing all your IT needs. It provides quick ticket creation, direct chat support, and transparent tracking of your IT issues for a stress-free experience.

**Highlights:** 3-click Ticket Creation, Direct Chat Support, Transparent Ticket Tracking, Addressing IT Issues, Privacy-centric Platform, Round-the-clock Access

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is NinjaOne Mobile free?

NinjaOne Mobile is free to download, with no in-app purchases.

### Is IT free?

IT is free to download, with no in-app purchases.

### Which has better reviews, NinjaOne Mobile or IT?

IT is rated higher. NinjaOne Mobile averages 2.6 out of 5 from 73 ratings, while IT averages 5.0 from 1 ratings.

### Do NinjaOne Mobile or IT have ads?

Neither NinjaOne Mobile nor IT shows ads.

### Which is updated more often, NinjaOne Mobile or IT?

NinjaOne Mobile ships an update every 2 months, and IT every 3 weeks. Most recently, NinjaOne Mobile was updated on October 21, 2026 and IT on October 15, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*