# HP Support Assistant vs Asurion

The clearest difference is rating: Asurion at 4.1 against HP Support Assistant's 2.2. Asurion also leads on review sentiment (21% vs 6%) and update cadence (every 5 weeks vs every 4 months). HP Support Assistant's advantage is monetization model (free vs free with in-app purchases). On price, ratings volume, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Asurion holds the better App Store score, 4.1 against 2.2. Both are backed by a comparable volume of ratings — 237 and 390 respectively. Written reviews point the same way: 6% of HP Support Assistant's written reviews are positive against 21% of Asurion's.

HP Support Assistant ships an update every 4 months, Asurion every 5 weeks. Both last shipped on September 22, 2026.

## The numbers

| Metric | HP Support Assistant | Asurion |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.2 (237 ratings)](https://appshunter.io/ios/app/hp-support-assistant/id1421366380/reviews) | **[4.1 (390 ratings)](https://appshunter.io/ios/app/asurion/id1524530702/reviews)** |
| Number of ratings | 237 | **390** |
| Positive reviews | 6.1% of reviews | **21.4% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 4 months | **Every 5 weeks** |
| Monetization | **Free** | Free with in-app purchases |
| Size | 18 MB | 43 MB |
| Requires iOS | **15.1** | 15.5 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 17+ |
| Developer | [HP Inc.](https://appshunter.io/developer/299531650) | [Asurion Mobile Applications Inc](https://appshunter.io/developer/371405130) |

## What reviewers say

### HP Support Assistant

[App page](https://appshunter.io/ios/app/hp-support-assistant/id1421366380)

Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.

**Highlights:** Guided troubleshooters, Virtual Agent for problem-solving, Device status monitoring, Support contact options, Service Center Locator, Order replacement parts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Excellent resource
- 👍 Flawless design, but needs some fixes

**What reviewers complain about**

- 🐛 Doesn't work
- 🐛 Useless
- 🐛 Doesn't sync with other HP apps
- 🐛 Completely disjointed
- 🐛 Can't even enter serial number

**Reported bugs**

- Inability to add devices
- Freezing and crashing issues
- Incompatibility with certain devices
- Unreliable connectivity
- Outdated information and features

**Requested features**

- Improve virtual assistant capabilities
- Provide better troubleshooting guidance
- Simplify setup and connectivity processes
- Offer more self-help resources
- Improve integration with other HP apps


### Asurion

[App page](https://appshunter.io/ios/app/asurion/id1524530702)

Manage your technology protection plans and get expert support for your devices. File claims, track repairs, and troubleshoot issues with your mobile and home tech. Access plan benefits and receive helpful setup tips.

**Highlights:** File claims, Track repairs and replacements, Chat with tech experts, Troubleshoot device issues, View protection plan benefits, Get proactive tech tips

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Good customer service
- 🚀 Easy to use app
- 💡 Helpful tech expert support

**What reviewers complain about**

- 🐛 Buggy app with login issues
- 🔍 Difficult claims process
- 💰 Expensive and not worth the cost
- 🚫 Denied claims and poor coverage
- 🤖 Unhelpful and scripted customer service

**Reported bugs**

- App crashes and freezes
- Login loop issues
- Incompatibility with certain devices

**Requested features**

- Dark mode option
- Streamlined claims process
- Better transparency on coverage


## Frequently asked questions

### Is HP Support Assistant free?

HP Support Assistant is free to download, with no in-app purchases.

### Is Asurion free?

Asurion is free to download, with no in-app purchases.

### Which has better reviews, HP Support Assistant or Asurion?

Asurion is rated higher. HP Support Assistant averages 2.2 out of 5 from 237 ratings, while Asurion averages 4.1 from 390 ratings.

### Do HP Support Assistant or Asurion have ads?

Neither HP Support Assistant nor Asurion shows ads.

### Which is updated more often, HP Support Assistant or Asurion?

HP Support Assistant ships an update every 4 months, and Asurion every 5 weeks. Most recently, HP Support Assistant was updated on September 22, 2026 and Asurion on September 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*