# HP Support Assistant vs JARPD Connect

The clearest difference is rating: JARPD Connect at 5.0 against HP Support Assistant's 2.2. HP Support Assistant's advantage is ratings volume (237 vs 2). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

JARPD Connect holds the better App Store score, 5.0 against 2.2. That said, the two scores are not equally well evidenced: HP Support Assistant has 237 ratings behind it against 2, so its average is the more settled of the two.

HP Support Assistant ships an update every 4 months, JARPD Connect every 7 months. The most recent releases landed on September 22, 2026 and July 19, 2026 respectively.

## The numbers

| Metric | HP Support Assistant | JARPD Connect |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.2 (237 ratings)](https://appshunter.io/ios/app/hp-support-assistant/id1421366380/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/jarpd-connect/id1635182843/reviews)** |
| Number of ratings | **237** | 2 |
| Positive reviews | 6.1% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 4 months** | Every 7 months |
| Monetization | Free | Free |
| Size | 18 MB | 133 MB |
| Requires iOS | 15.1 | **15.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [HP Inc.](https://appshunter.io/developer/299531650) | [GOGov, Inc.](https://appshunter.io/developer/351223719) |

## What reviewers say

### HP Support Assistant

[App page](https://appshunter.io/ios/app/hp-support-assistant/id1421366380)

Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.

**Highlights:** Guided troubleshooters, Virtual Agent for problem-solving, Device status monitoring, Support contact options, Service Center Locator, Order replacement parts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Excellent resource
- 👍 Flawless design, but needs some fixes

**What reviewers complain about**

- 🐛 Doesn't work
- 🐛 Useless
- 🐛 Doesn't sync with other HP apps
- 🐛 Completely disjointed
- 🐛 Can't even enter serial number

**Reported bugs**

- Inability to add devices
- Freezing and crashing issues
- Incompatibility with certain devices
- Unreliable connectivity
- Outdated information and features

**Requested features**

- Improve virtual assistant capabilities
- Provide better troubleshooting guidance
- Simplify setup and connectivity processes
- Offer more self-help resources
- Improve integration with other HP apps


### JARPD Connect

[App page](https://appshunter.io/ios/app/jarpd-connect/id1635182843)

Report city issues and get updates on recreational events. This app connects you directly to your city for fast problem resolution and information sharing.

**Highlights:** Report city issues, Get facility updates, Receive event notifications, Direct city connection, Fast issue resolution

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is HP Support Assistant free?

HP Support Assistant is free to download, with no in-app purchases.

### Is JARPD Connect free?

JARPD Connect is free to download, with no in-app purchases.

### Which has better reviews, HP Support Assistant or JARPD Connect?

JARPD Connect is rated higher. HP Support Assistant averages 2.2 out of 5 from 237 ratings, while JARPD Connect averages 5.0 from 2 ratings.

### Do HP Support Assistant or JARPD Connect have ads?

Neither HP Support Assistant nor JARPD Connect shows ads.

### Which is updated more often, HP Support Assistant or JARPD Connect?

HP Support Assistant ships an update every 4 months, and JARPD Connect every 7 months. Most recently, HP Support Assistant was updated on September 22, 2026 and JARPD Connect on July 19, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*