# HP Support Assistant vs HP Secure Authentication

The clearest difference is update cadence: HP Secure Authentication at monthly against HP Support Assistant's every 4 months. HP Secure Authentication also leads on iOS requirement (13.0 vs 15.1). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

HP Support Assistant ships an update every 4 months, HP Secure Authentication monthly. The most recent releases landed on September 22, 2026 and September 9, 2026 respectively.

## The numbers

| Metric | HP Support Assistant | HP Secure Authentication |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[2.2 (237 ratings)](https://appshunter.io/ios/app/hp-support-assistant/id1421366380/reviews)** | — |
| Number of ratings | **237** | — |
| Positive reviews | 6.1% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 4 months | **Monthly** |
| Monetization | Free | — |
| Size | 18 MB | 29 MB |
| Requires iOS | 15.1 | **13.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [HP Inc.](https://appshunter.io/developer/299531650) | [DataSec Pty Ltd](https://appshunter.io/developer/1599750991) |

## What reviewers say

### HP Support Assistant

[App page](https://appshunter.io/ios/app/hp-support-assistant/id1421366380)

Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.

**Highlights:** Guided troubleshooters, Virtual Agent for problem-solving, Device status monitoring, Support contact options, Service Center Locator, Order replacement parts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Excellent resource
- 👍 Flawless design, but needs some fixes

**What reviewers complain about**

- 🐛 Doesn't work
- 🐛 Useless
- 🐛 Doesn't sync with other HP apps
- 🐛 Completely disjointed
- 🐛 Can't even enter serial number

**Reported bugs**

- Inability to add devices
- Freezing and crashing issues
- Incompatibility with certain devices
- Unreliable connectivity
- Outdated information and features

**Requested features**

- Improve virtual assistant capabilities
- Provide better troubleshooting guidance
- Simplify setup and connectivity processes
- Offer more self-help resources
- Improve integration with other HP apps


### HP Secure Authentication

[App page](https://appshunter.io/ios/app/hp-secure-authentication/id6446355143)

**In-app purchases:** none


## Frequently asked questions

### Is HP Support Assistant free?

HP Support Assistant is free to download, with no in-app purchases.

### Is HP Secure Authentication free?

HP Secure Authentication is free to download, with no in-app purchases.

### Do HP Support Assistant or HP Secure Authentication have ads?

Neither HP Support Assistant nor HP Secure Authentication shows ads.

### Which is updated more often, HP Support Assistant or HP Secure Authentication?

HP Support Assistant ships an update every 4 months, and HP Secure Authentication monthly. Most recently, HP Support Assistant was updated on September 22, 2026 and HP Secure Authentication on September 9, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*