# HP Support Assistant vs Xfinity Mobile Care

The clearest difference is rating: Xfinity Mobile Care at 4.4 against HP Support Assistant's 2.2. Xfinity Mobile Care also leads on ratings volume (2.5K vs 237). On price, review sentiment, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Xfinity Mobile Care holds the better App Store score, 4.4 against 2.2. That said, the two scores are not equally well evidenced: Xfinity Mobile Care has 2.5K ratings behind it against 237, so its average is the more settled of the two. Written reviews point the same way: 6% of HP Support Assistant's written reviews are positive against 13% of Xfinity Mobile Care's.

HP Support Assistant ships an update every 4 months, Xfinity Mobile Care every 2 months. The most recent releases landed on September 22, 2026 and September 24, 2026 respectively.

## The numbers

| Metric | HP Support Assistant | Xfinity Mobile Care |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.2 (237 ratings)](https://appshunter.io/ios/app/hp-support-assistant/id1421366380/reviews) | **[4.4 (2.5K ratings)](https://appshunter.io/ios/app/xfinity-mobile-care/id6557086597/reviews)** |
| Number of ratings | 237 | **2.5K** |
| Positive reviews | 6.1% of reviews | **12.9% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 4 months | **Every 2 months** |
| Monetization | Free | Free |
| Size | 18 MB | 86 MB |
| Requires iOS | 15.1 | 15.1 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [HP Inc.](https://appshunter.io/developer/299531650) | [Assurant, Incorporated](https://appshunter.io/developer/1758353661) |

## What reviewers say

### HP Support Assistant

[App page](https://appshunter.io/ios/app/hp-support-assistant/id1421366380)

Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.

**Highlights:** Guided troubleshooters, Virtual Agent for problem-solving, Device status monitoring, Support contact options, Service Center Locator, Order replacement parts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Excellent resource
- 👍 Flawless design, but needs some fixes

**What reviewers complain about**

- 🐛 Doesn't work
- 🐛 Useless
- 🐛 Doesn't sync with other HP apps
- 🐛 Completely disjointed
- 🐛 Can't even enter serial number

**Reported bugs**

- Inability to add devices
- Freezing and crashing issues
- Incompatibility with certain devices
- Unreliable connectivity
- Outdated information and features

**Requested features**

- Improve virtual assistant capabilities
- Provide better troubleshooting guidance
- Simplify setup and connectivity processes
- Offer more self-help resources
- Improve integration with other HP apps


### Xfinity Mobile Care

[App page](https://appshunter.io/ios/app/xfinity-mobile-care/id6557086597)

This app provides comprehensive support for your mobile device, including easy claim filing, live tech assistance, and access to helpful tips. It also offers advanced security features to protect you from online threats and allows you to view your device protection coverage details.

**Highlights:** Simple claim filing and tracking, Live tech support via call, chat, or screen share, Access to device tips and quick fixes, Malware and phishing link blocking, View device protection coverage details, Advanced VPN for identity protection

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Good so far
- 🚀 Excellent app

**What reviewers complain about**

- 🐛 Can't delete Mobil care
- 🐛 Issues getting replacement phone
- 🐛 Months waiting for replacement device
- 🐛 Didn't see anything really helpful

**Reported bugs**

- Screen damage issue on trade-in
- No communication on claim status
- Ticket closed without resolution

**Requested features**

- Access to iPhone 16 guide
- Provide labels to return old phone


## Frequently asked questions

### Is HP Support Assistant free?

HP Support Assistant is free to download, with no in-app purchases.

### Is Xfinity Mobile Care free?

Xfinity Mobile Care is free to download, with no in-app purchases.

### Which has better reviews, HP Support Assistant or Xfinity Mobile Care?

Xfinity Mobile Care is rated higher. HP Support Assistant averages 2.2 out of 5 from 237 ratings, while Xfinity Mobile Care averages 4.4 from 2.5K ratings.

### Do HP Support Assistant or Xfinity Mobile Care have ads?

Neither HP Support Assistant nor Xfinity Mobile Care shows ads.

### Which is updated more often, HP Support Assistant or Xfinity Mobile Care?

HP Support Assistant ships an update every 4 months, and Xfinity Mobile Care every 2 months. Most recently, HP Support Assistant was updated on September 22, 2026 and Xfinity Mobile Care on September 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*