# NYDocSubmit vs My Optimum

The clearest difference is review sentiment: NYDocSubmit at 70% against My Optimum's 10%. NYDocSubmit also leads on rating (4.8 vs 4.3) and device support (3 vs 1). My Optimum's advantage is update cadence (monthly vs every 3 months) and chart position (#98 vs unranked). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

NYDocSubmit holds the better App Store score, 4.8 against 4.3. Both are backed by a comparable volume of ratings — 26K and 90K respectively. Written reviews point the same way: 70% of NYDocSubmit's written reviews are positive against 10% of My Optimum's.

NYDocSubmit ships an update every 3 months, My Optimum monthly. Both last shipped on September 24, 2026.

## The numbers

| Metric | NYDocSubmit | My Optimum |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (26K ratings)](https://appshunter.io/ios/app/nydocsubmit/id1433968438/reviews)** | [4.3 (90K ratings)](https://appshunter.io/ios/app/my-optimum/id1644414970/reviews) |
| Number of ratings | 26K | **90K** |
| Positive reviews | **70.2% of reviews** | 10.4% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Monthly** |
| Monetization | Free | Free |
| Best chart rank | — | **#98** |
| Size | 64 MB | 85 MB |
| Requires iOS | **15.0** | 16.0 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [New York State Office of Information Technology Services](https://appshunter.io/developer/712337016) | [CSC Holdings, LLC.](https://appshunter.io/developer/387231043) |

## What reviewers say

### NYDocSubmit

[App page](https://appshunter.io/ios/app/nydocsubmit/id1433968438)

This app allows New York State residents to submit required documentation for various public assistance programs without visiting a local office. It supports SNAP, HEAP, Temporary Assistance, and Medicaid, but has specific exclusions for initial applications and certain sensitive information.

**Highlights:** Submit SNAP, HEAP, Temporary Assistance, Medicaid documents, Avoid trips to local social services offices, Supports multiple New York counties, Medicaid recertification submission, Digital document submission

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Convenient and easy to use
- 🚀 Saves time and effort
- 🚀 Secure and private document submission
- 👍 User-friendly interface
- 🚀 Accessible for those without transportation

**What reviewers complain about**

- 🐛 Limited document upload options
- 🐛 Inability to log out of accounts
- 🐛 Inconsistent user experience across devices
- 🐛 Difficulty submitting digital documents

**Reported bugs**

- Camera function issues
- Keyboard blocking UI elements
- Inconsistent behavior when submitting multiple documents

**Requested features**

- Allow document uploads from phone's photo gallery
- Implement a chat or messaging feature for quick questions
- Enable batch document submission
- Add an option to log out of accounts


### My Optimum

[App page](https://appshunter.io/ios/app/my-optimum/id1644414970)

**Currently charting:** #98 Top Free · Productivity (US App Store)

Manage your internet service and WiFi network from your phone. Troubleshoot issues, optimize speeds, and pay bills easily. Personalize your home network experience and monitor device usage.

**Highlights:** WiFi management and troubleshooting, Internet speed optimization, Quick and easy bill pay, Account notifications and updates, Personalize WiFi network, Monitor device usage and screen time

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy troubleshooting
- 👍 Improved UI design
- 📊 Helpful WiFi management
- 🔥 Great app overall

**What reviewers complain about**

- 🐛 Frequent technical issues
- 🤔 Missing key features
- 🤯 Frustrating customer service
- 🤖 Unreliable internet service

**Reported bugs**

- App crashes frequently
- WiFi management not working
- Billing information not up-to-date
- Login issues

**Requested features**

- View current and past bills
- Ability to change internet plan
- More WiFi management options
- Faster app load times


## Frequently asked questions

### Is NYDocSubmit free?

NYDocSubmit is free to download, with no in-app purchases.

### Is My Optimum free?

My Optimum is free to download, with no in-app purchases.

### Which has better reviews, NYDocSubmit or My Optimum?

NYDocSubmit is rated higher. NYDocSubmit averages 4.8 out of 5 from 26K ratings, while My Optimum averages 4.3 from 90K ratings.

### Do NYDocSubmit or My Optimum have ads?

Neither NYDocSubmit nor My Optimum shows ads.

### Which is updated more often, NYDocSubmit or My Optimum?

NYDocSubmit ships an update every 3 months, and My Optimum monthly. Most recently, NYDocSubmit was updated on September 24, 2026 and My Optimum on September 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*