# My Citizen App vs CITIZEN CONNECTED

My Citizen App and CITIZEN CONNECTED both sit at 4.7 stars, but that hides the real split: 52% of CITIZEN CONNECTED's written reviews are positive against 34% of My Citizen App's. My Citizen App's advantage is ratings volume (25K vs 3.4K). On price, rating, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.7 for My Citizen App against 4.7 for CITIZEN CONNECTED. That said, the two scores are not equally well evidenced: My Citizen App has 25K ratings behind it against 3.4K, so its average is the more settled of the two. Written reviews are what separate them: 34% of My Citizen App's written reviews are positive against 52% of CITIZEN CONNECTED's.

My Citizen App ships an update every 3 months, CITIZEN CONNECTED every 4 months. The most recent releases landed on September 25, 2026 and September 23, 2026 respectively.

## The numbers

| Metric | My Citizen App | CITIZEN CONNECTED |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.7 (25K ratings)](https://appshunter.io/ios/app/my-citizen-app/id1434809319/reviews) | [4.7 (3.4K ratings)](https://appshunter.io/ios/app/citizen-connected/id1483037539/reviews) |
| Number of ratings | **25K** | 3.4K |
| Positive reviews | 34.1% of reviews | **52.2% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 months** | Every 4 months |
| Monetization | Free | Free |
| Size | 115 MB | 264 MB |
| Requires iOS | 15.1 | **15.0** |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Citizen Watch Company of America, INC](https://appshunter.io/developer/1434809318) | [CITIZEN WATCH CO.,LTD](https://appshunter.io/developer/434806605) |

## What reviewers say

### My Citizen App

[App page](https://appshunter.io/ios/app/my-citizen-app/id1434809319)

Easily manage your Citizen watch ownership. Identify your timepiece using tag scan, watch scan, or manual entry. Access setting instructions, activate your warranty, and store proof of purchase all within the app.

**Highlights:** Watch identification (tag, watch, manual), Access setting instructions, Activate warranty, Store proof of purchase, Get support

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Excellent watch quality
- 🚀 Eco-Drive technology
- 💡 Customization options
- 🔒 Reliable and durable
- ⌚ Timekeeping accuracy

**What reviewers complain about**

- 🐛 Buggy and unreliable app
- 📋 Difficult registration process
- 🔍 Incomplete product database
- 🤔 Confusing instructions
- 🤯 Frustrating user experience

**Reported bugs**

- App crashes and freezes
- Watch data not recognized
- Registration process failures
- Verification code issues
- Inconsistent app behavior

**Requested features**

- Improved app stability and usability
- Seamless watch registration process
- Comprehensive product information
- Detailed user manuals and guides
- Ability to view purchase history


### CITIZEN CONNECTED

[App page](https://appshunter.io/ios/app/citizen-connected/id1483037539)

Connect your Citizen CZ Smart hybrid or touchscreen smartwatch to your smartphone. Track your daily activities like steps, sleep, workouts, and heart rate. Receive notifications and control music directly from your wrist.

**Highlights:** Activity monitoring (steps, sleep, workouts, heart rate), Workout tracking and recaps, Receive calls, texts, and app notifications, Music control, Customizable watch faces and straps

**In-app purchases:** none

**What reviewers like**

- 👍 User-friendly app
- 🚀 Simple and easy to use
- 💡 Helpful fitness tracking
- 🔒 Secure connectivity
- 🌟 Great watch quality

**What reviewers complain about**

- 🐛 Frequent connectivity issues
- 🔌 Poor Bluetooth connection
- 🕰️ Limited watch face customization
- 🔍 Lacking advanced features
- 🔧 Buggy app updates

**Reported bugs**

- Watch face not working properly
- Disconnection issues between app and watch
- Inaccurate step and distance tracking
- Sleep data not recording correctly
- Compatibility issues with newer phone OS

**Requested features**

- Add more watch face options
- Improve syncing with other health apps
- Introduce more advanced fitness tracking
- Allow for better app and watch customization
- Enhance offline functionality


## Frequently asked questions

### Is My Citizen App free?

My Citizen App is free to download, with no in-app purchases.

### Is CITIZEN CONNECTED free?

CITIZEN CONNECTED is free to download, with no in-app purchases.

### Which has better reviews, My Citizen App or CITIZEN CONNECTED?

My Citizen App and CITIZEN CONNECTED are both rated 4.7 out of 5 on the App Store, from 25K and 3.4K ratings respectively.

### Do My Citizen App or CITIZEN CONNECTED have ads?

Neither My Citizen App nor CITIZEN CONNECTED shows ads.

### Which is updated more often, My Citizen App or CITIZEN CONNECTED?

My Citizen App ships an update every 3 months, and CITIZEN CONNECTED every 4 months. Most recently, My Citizen App was updated on September 25, 2026 and CITIZEN CONNECTED on September 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*