# ESI eMobile vs Genesys Cloud Associate

The clearest difference is rating: Genesys Cloud Associate at 4.4 against ESI eMobile's 3.0. Genesys Cloud Associate also leads on update cadence (every 3 weeks vs every 7 months) and ratings volume (377 vs 12). ESI eMobile's advantage is review sentiment (33% vs 7%) and iOS requirement (11.0 vs 16.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Genesys Cloud Associate holds the better App Store score, 4.4 against 3.0. That said, the two scores are not equally well evidenced: Genesys Cloud Associate has 377 ratings behind it against 12, so its average is the more settled of the two. Written reviews complicate that: 33% of ESI eMobile's written reviews are positive against 7% of Genesys Cloud Associate's, so the app with the better star average is not the one people write more warmly about.

ESI eMobile ships an update every 7 months, Genesys Cloud Associate every 3 weeks. The most recent releases landed on June 1, 2026 and September 22, 2026 respectively.

## The numbers

| Metric | ESI eMobile | Genesys Cloud Associate |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.0 (12 ratings)](https://appshunter.io/ios/app/esi-emobile/id1435172821/reviews) | **[4.4 (377 ratings)](https://appshunter.io/ios/app/genesys-cloud-associate/id1504715951/reviews)** |
| Number of ratings | 12 | **377** |
| Positive reviews | **33.3% of reviews** | 6.7% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 7 months | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 70 MB | 28 MB |
| Requires iOS | **11.0** | 16.0 |
| Devices | iPhone, iPod | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Estech Systems, Inc](https://appshunter.io/developer/624704430) | [Genesys Telecommunications Laboratories, Inc.](https://appshunter.io/developer/508599737) |

## What reviewers say

### ESI eMobile

[App page](https://appshunter.io/ios/app/esi-emobile/id1435172821)

This business phone system app extends your office phone capabilities to your mobile device. Access voicemails, contacts, call recording, and manage extension preferences on the go. Communicate with colleagues and the outside world as if you were at your desk.

**Highlights:** Voicemail access, Coworker directory, Personal contacts, Call recording, Extension preference management, Conference calls, Coworker availability

**Features:** macOS Compatibility

**In-app purchases:** none


### Genesys Cloud Associate

[App page](https://appshunter.io/ios/app/genesys-cloud-associate/id1504715951)

This app provides business communication features, allowing users to make and receive IP-based calls using their dedicated business number. It enables seamless connectivity with colleagues, partners, and customers from anywhere, even over Wi-Fi in areas with weak cellular signal.

**Highlights:** IP-based calling, Dedicated business phone number, Separate business and personal calls, Wi-Fi calling, Contact search, Call history, Voicemail and fax inbox

**In-app purchases:** none


## Frequently asked questions

### Is ESI eMobile free?

ESI eMobile is free to download, with no in-app purchases.

### Is Genesys Cloud Associate free?

Genesys Cloud Associate is free to download, with no in-app purchases.

### Which has better reviews, ESI eMobile or Genesys Cloud Associate?

Genesys Cloud Associate is rated higher. ESI eMobile averages 3.0 out of 5 from 12 ratings, while Genesys Cloud Associate averages 4.4 from 377 ratings.

### Do ESI eMobile or Genesys Cloud Associate have ads?

Neither ESI eMobile nor Genesys Cloud Associate shows ads.

### Which is updated more often, ESI eMobile or Genesys Cloud Associate?

ESI eMobile ships an update every 7 months, and Genesys Cloud Associate every 3 weeks. Most recently, ESI eMobile was updated on June 1, 2026 and Genesys Cloud Associate on September 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*