# Sure Support vs My JE

The clearest difference is review sentiment: My JE at 65% against Sure Support's 0%. My JE also leads on update cadence (every 5 weeks vs every 3 months) and iOS requirement (15.6 vs 17.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Sure Support ships an update every 3 months, My JE every 5 weeks. The most recent releases landed on September 16, 2026 and July 17, 2026 respectively.

## The numbers

| Metric | Sure Support | My JE |
| --- | --- | --- |
| Price | Free | Free |
| Rating | — | **[4.6 (11 ratings)](https://appshunter.io/ios/app/my-je/id1553732414/reviews)** |
| Number of ratings | — | **11** |
| Positive reviews | 0.0% of reviews | **64.9% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 5 weeks** |
| Monetization | Free | Free |
| Size | 55 MB | 76 MB |
| Requires iOS | 17.0 | **15.6** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Sure (Guernsey) Limited](https://appshunter.io/developer/470848317) | [Jersey Electricity PLC](https://appshunter.io/developer/1553732416) |

## What reviewers say

### Sure Support

[App page](https://appshunter.io/ios/app/sure-support/id1440045359)

Diagnose and resolve common internet connectivity problems. The app runs network tests, provides potential fixes, and gathers information to assist support technicians if issues persist.

**Highlights:** Network tests and diagnostics, Connectivity issue resolution, Step-by-step fix prompts, Support technician information gathering, Internet package optimization

**Features:** Vision Pro support

**In-app purchases:** none


### My JE

[App page](https://appshunter.io/ios/app/my-je/id1553732414)

Gain control over your electricity consumption and reduce energy costs. Track usage in units and cash, compare with similar homes, and set targets to save money and contribute to a zero-carbon future.

**Highlights:** Track energy usage in kWh and cash, Compare usage day-by-day, week-by-week, year-on-year, View bills and transactions, Compare usage with similar properties, Set consumption targets

**In-app purchases:** none


## Frequently asked questions

### Is Sure Support free?

Sure Support is free to download, with no in-app purchases.

### Is My JE free?

My JE is free to download, with no in-app purchases.

### Do Sure Support or My JE have ads?

Neither Sure Support nor My JE shows ads.

### Which is updated more often, Sure Support or My JE?

Sure Support ships an update every 3 months, and My JE every 5 weeks. Most recently, Sure Support was updated on September 16, 2026 and My JE on July 17, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*