# My Hotel Key vs BUFF311

The clearest difference is rating: BUFF311 at 2.7 against My Hotel Key's 1.6. BUFF311 also leads on iOS requirement (12.4 vs 15.6). My Hotel Key's advantage is update cadence (every 3 months vs every 9 months). On price, review sentiment, ratings volume and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

BUFF311 holds the better App Store score, 2.7 against 1.6. Both are backed by a comparable volume of ratings — 7 and 6 respectively. Written reviews complicate that: 6% of My Hotel Key's written reviews are positive against 0% of BUFF311's, so the app with the better star average is not the one people write more warmly about.

My Hotel Key ships an update every 3 months, BUFF311 every 9 months. The most recent releases landed on November 2, 2026 and October 30, 2026 respectively.

## The numbers

| Metric | My Hotel Key | BUFF311 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.6 (7 ratings)](https://appshunter.io/ios/app/my-hotel-key/id1440570770/reviews) | **[2.7 (6 ratings)](https://appshunter.io/ios/app/buff311/id6480121709/reviews)** |
| Number of ratings | **7** | 6 |
| Positive reviews | **6.0% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 months** | Every 9 months |
| Monetization | Free | Free |
| Size | 36 MB | 37 MB |
| Requires iOS | 15.6 | **12.4** |
| Devices | iPhone, iPod | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Agilysys NV, LLC](https://appshunter.io/developer/712501910) | [City of Buffalo](https://appshunter.io/developer/1454507606) |

## What reviewers say

### My Hotel Key

[App page](https://appshunter.io/ios/app/my-hotel-key/id1440570770)

Unlock your hotel room door directly from your smartphone. This app eliminates the need for physical keys by providing secure digital access after online ID verification. Enjoy a seamless and convenient check-in experience.

**Highlights:** Unlock hotel room doors with smartphone, Digital key sent to the app, Eliminates lost or stolen physical keys, Secure online ID verification, 24/7 easy access

**Features:** macOS Compatibility, Apple Wallet

**In-app purchases:** none

**What reviewers like**

- 👍 Saved check-in time (rarely)
- 👍 Worked for some users

**What reviewers complain about**

- 🐛 Does not work (frequently)
- 🐛 Crashes often
- 🐛 Camera/ID scan issues
- 🐛 Cannot share key
- 🐛 Credit card expiration date bug

**Reported bugs**

- App does not work for room access
- App crashes when trying to use digital key
- Camera fails to focus or scan ID/license
- Credit cards with expiration dates before May are not accepted
- Cannot share digital key with others

**Requested features**

- Fix the app so it actually works
- Improve camera focus for ID scanning
- Allow key sharing
- Fix credit card expiration date bug
- Remove unnecessary license requirement


### BUFF311

[App page](https://appshunter.io/ios/app/buff311/id6480121709)

Report city issues, request services, and access information for the City of Buffalo. Track the status of your requests and engage with local officials for a better quality of life.

**Highlights:** Report city issues, Request city services, Track service request status, Access city information, Create user accounts

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is My Hotel Key free?

My Hotel Key is free to download, with no in-app purchases.

### Is BUFF311 free?

BUFF311 is free to download, with no in-app purchases.

### Which has better reviews, My Hotel Key or BUFF311?

BUFF311 is rated higher. My Hotel Key averages 1.6 out of 5 from 7 ratings, while BUFF311 averages 2.7 from 6 ratings.

### Do My Hotel Key or BUFF311 have ads?

Neither My Hotel Key nor BUFF311 shows ads.

### Which is updated more often, My Hotel Key or BUFF311?

My Hotel Key ships an update every 3 months, and BUFF311 every 9 months. Most recently, My Hotel Key was updated on November 2, 2026 and BUFF311 on October 30, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*