# CHI311 vs Metra COPS

The clearest difference is review sentiment: Metra COPS at 100% against CHI311's 14%. Metra COPS also leads on rating (4.8 vs 2.5) and iOS requirement (13.0 vs 17.6). CHI311's advantage is update cadence (every 3 weeks vs every 12 months). On price, ratings volume, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Metra COPS holds the better App Store score, 4.8 against 2.5. Both are backed by a comparable volume of ratings — 245 and 90 respectively. Written reviews point the same way: 14% of CHI311's written reviews are positive against 100% of Metra COPS's.

CHI311 ships an update every 3 weeks, Metra COPS every 12 months. The most recent releases landed on October 21, 2026 and October 24, 2026 respectively.

## The numbers

| Metric | CHI311 | Metra COPS |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.5 (245 ratings)](https://appshunter.io/ios/app/chi311/id1441580123/reviews) | **[4.8 (90 ratings)](https://appshunter.io/ios/app/metra-cops/id1452926160/reviews)** |
| Number of ratings | **245** | 90 |
| Positive reviews | 14.0% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 12 months |
| Monetization | Free | Free |
| Size | 29 MB | 21 MB |
| Requires iOS | 17.6 | **13.0** |
| Devices | iPhone | **iPhone, iPod** |
| Age rating | 4+ | 17+ |
| Developer | [City of Chicago](https://appshunter.io/developer/1441580122) | [Northeast Ilinois Regional Commuter Rail Corporation](https://appshunter.io/developer/1452926159) |

## What reviewers say

### CHI311

[App page](https://appshunter.io/ios/app/chi311/id1441580123)

Report non-emergency issues like potholes or graffiti directly to Chicago city services. Track the status of your requests, submit photos, and get real-time updates on city work in your neighborhood. This official app connects residents and businesses to essential city services.

**Highlights:** Submit new service requests, Track request status and resolution times, Attach photos to requests, Map request locations, Create an account for tracking, Search knowledge articles, View neighborhood requests

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Intuitive and simple to use
- 🌐 Convenient access to city services
- 📊 Helpful for tracking request progress

**What reviewers complain about**

- 🐛 Frequent bugs and crashes
- 🗺️ Difficult to use map functionality
- 🔒 Login and account issues
- 🤖 Lack of responsiveness from developers

**Reported bugs**

- Photo/image upload failures
- Submission errors and timeouts
- Inconsistent performance across devices and OS versions

**Requested features**

- More request categories and customization options
- Ability to add notes and descriptions to requests
- Improved notification and status tracking features


### Metra COPS

[App page](https://appshunter.io/ios/app/metra-cops/id1452926160)

Report safety and security concerns discreetly to the police with photos, videos, and text. The app ensures reports are sent even with poor signal strength and offers BOLO alerts for missing persons or persons of interest.

**Highlights:** Discreet reporting of safety concerns, Send photos, videos, and text, Location tagging for reports, Anonymous reporting option, Offline report storage and sending, BOLO alerts for persons of interest

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is CHI311 free?

CHI311 is free to download, with no in-app purchases.

### Is Metra COPS free?

Metra COPS is free to download, with no in-app purchases.

### Which has better reviews, CHI311 or Metra COPS?

Metra COPS is rated higher. CHI311 averages 2.5 out of 5 from 245 ratings, while Metra COPS averages 4.8 from 90 ratings.

### Do CHI311 or Metra COPS have ads?

Neither CHI311 nor Metra COPS shows ads.

### Which is updated more often, CHI311 or Metra COPS?

CHI311 ships an update every 3 weeks, and Metra COPS every 12 months. Most recently, CHI311 was updated on October 21, 2026 and Metra COPS on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*