# CHI311 vs Tide Laundromat

The clearest difference is rating: Tide Laundromat at 3.8 against CHI311's 2.5. Tide Laundromat also leads on review sentiment (50% vs 14%) and iOS requirement (15.6 vs 17.6). CHI311's advantage is monetization model (free vs free with in-app purchases) and update cadence (monthly vs every 2 months). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Tide Laundromat holds the better App Store score, 3.8 against 2.5. That said, the two scores are not equally well evidenced: CHI311 has 245 ratings behind it against 27, so its average is the more settled of the two. Written reviews point the same way: 14% of CHI311's written reviews are positive against 50% of Tide Laundromat's.

CHI311 ships an update monthly, Tide Laundromat every 2 months. The most recent releases landed on November 6, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | CHI311 | Tide Laundromat |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.5 (245 ratings)](https://appshunter.io/ios/app/chi311/id1441580123/reviews) | **[3.8 (27 ratings)](https://appshunter.io/ios/app/tide-laundromat/id1515831849/reviews)** |
| Number of ratings | **245** | 27 |
| Positive reviews | 14.0% of reviews | **50.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 2 months |
| Monetization | **Free** | Free with in-app purchases |
| Size | 29 MB | 74 MB |
| Requires iOS | 17.6 | **15.6** |
| Devices | iPhone | **iPhone, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [City of Chicago](https://appshunter.io/developer/1441580122) | [Laundrylux Inc.](https://appshunter.io/developer/1357497889) |

## What reviewers say

### CHI311

[App page](https://appshunter.io/ios/app/chi311/id1441580123)

Report non-emergency issues like potholes or graffiti directly to Chicago city services. Track the status of your requests, submit photos, and get real-time updates on city work in your neighborhood. This official app connects residents and businesses to essential city services.

**Highlights:** Submit new service requests, Track request status and resolution times, Attach photos to requests, Map request locations, Create an account for tracking, Search knowledge articles, View neighborhood requests

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Intuitive and simple to use
- 🌐 Convenient access to city services
- 📊 Helpful for tracking request progress

**What reviewers complain about**

- 🐛 Frequent bugs and crashes
- 🗺️ Difficult to use map functionality
- 🔒 Login and account issues
- 🤖 Lack of responsiveness from developers

**Reported bugs**

- Photo/image upload failures
- Submission errors and timeouts
- Inconsistent performance across devices and OS versions

**Requested features**

- More request categories and customization options
- Ability to add notes and descriptions to requests
- Improved notification and status tracking features


### Tide Laundromat

[App page](https://appshunter.io/ios/app/tide-laundromat/id1515831849)

Manage your laundromat visits and payments with ease. Earn rewards for every purchase made through the app. Plan your laundry day and pay conveniently in-store.

**Highlights:** In-store payment, Plan laundromat visits, Earn Tide Rewards, Convenient payment options

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is CHI311 free?

CHI311 is free to download, with no in-app purchases.

### Is Tide Laundromat free?

Tide Laundromat is free to download, with no in-app purchases.

### Which has better reviews, CHI311 or Tide Laundromat?

Tide Laundromat is rated higher. CHI311 averages 2.5 out of 5 from 245 ratings, while Tide Laundromat averages 3.8 from 27 ratings.

### Do CHI311 or Tide Laundromat have ads?

Neither CHI311 nor Tide Laundromat shows ads.

### Which is updated more often, CHI311 or Tide Laundromat?

CHI311 ships an update monthly, and Tide Laundromat every 2 months. Most recently, CHI311 was updated on November 6, 2026 and Tide Laundromat on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*