# CHI311 vs ServicePulse (ABDi)

The clearest difference is update cadence: CHI311 at every 3 weeks against ServicePulse (ABDi)'s every 15 months. ServicePulse (ABDi)'s advantage is device support (3 vs 1) and iOS requirement (15.2 vs 17.6). On price, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

CHI311 ships an update every 3 weeks, ServicePulse (ABDi) every 15 months. The most recent releases landed on October 21, 2026 and October 27, 2026 respectively.

## The numbers

| Metric | CHI311 | ServicePulse (ABDi) |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[2.5 (245 ratings)](https://appshunter.io/ios/app/chi311/id1441580123/reviews)** | — |
| Number of ratings | **245** | — |
| Positive reviews | 14.0% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 15 months |
| Monetization | Free | — |
| Size | 29 MB | 28 MB |
| Requires iOS | 17.6 | **15.2** |
| Devices | iPhone | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [City of Chicago](https://appshunter.io/developer/1441580122) | [Applications by Design, Inc.](https://appshunter.io/developer/400510741) |

## What reviewers say

### CHI311

[App page](https://appshunter.io/ios/app/chi311/id1441580123)

Report non-emergency issues like potholes or graffiti directly to Chicago city services. Track the status of your requests, submit photos, and get real-time updates on city work in your neighborhood. This official app connects residents and businesses to essential city services.

**Highlights:** Submit new service requests, Track request status and resolution times, Attach photos to requests, Map request locations, Create an account for tracking, Search knowledge articles, View neighborhood requests

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Intuitive and simple to use
- 🌐 Convenient access to city services
- 📊 Helpful for tracking request progress

**What reviewers complain about**

- 🐛 Frequent bugs and crashes
- 🗺️ Difficult to use map functionality
- 🔒 Login and account issues
- 🤖 Lack of responsiveness from developers

**Reported bugs**

- Photo/image upload failures
- Submission errors and timeouts
- Inconsistent performance across devices and OS versions

**Requested features**

- More request categories and customization options
- Ability to add notes and descriptions to requests
- Improved notification and status tracking features


### ServicePulse (ABDi)

[App page](https://appshunter.io/ios/app/servicepulse-abdi/id1522863761)

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is CHI311 free?

CHI311 is free to download, with no in-app purchases.

### Is ServicePulse (ABDi) free?

ServicePulse (ABDi) is free to download, with no in-app purchases.

### Do CHI311 or ServicePulse (ABDi) have ads?

Neither CHI311 nor ServicePulse (ABDi) shows ads.

### Which is updated more often, CHI311 or ServicePulse (ABDi)?

CHI311 ships an update every 3 weeks, and ServicePulse (ABDi) every 15 months. Most recently, CHI311 was updated on October 21, 2026 and ServicePulse (ABDi) on October 27, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*