# CHI311 vs mySMARTmobile

The clearest difference is rating: mySMARTmobile at 3.0 against CHI311's 2.5. mySMARTmobile also leads on iOS requirement (13.0 vs 17.6). CHI311's advantage is ratings volume (245 vs 2). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

mySMARTmobile holds the better App Store score, 3.0 against 2.5. That said, the two scores are not equally well evidenced: CHI311 has 245 ratings behind it against 2, so its average is the more settled of the two.

Both ship on a similar rhythm, roughly every 3 weeks. Both last shipped on October 21, 2026.

## The numbers

| Metric | CHI311 | mySMARTmobile |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.5 (245 ratings)](https://appshunter.io/ios/app/chi311/id1441580123/reviews) | **[3.0 (2 ratings)](https://appshunter.io/ios/app/mysmartmobile/id1546095478/reviews)** |
| Number of ratings | **245** | 2 |
| Positive reviews | 14.0% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 weeks | Every 3 weeks |
| Monetization | Free | Free |
| Size | 29 MB | 43 MB |
| Requires iOS | 17.6 | **13.0** |
| Devices | iPhone | **iPhone, iPod** |
| Age rating | 4+ | 12+ |
| Developer | [City of Chicago](https://appshunter.io/developer/1441580122) | [Emory University](https://appshunter.io/developer/387102326) |

## What reviewers say

### CHI311

[App page](https://appshunter.io/ios/app/chi311/id1441580123)

Report non-emergency issues like potholes or graffiti directly to Chicago city services. Track the status of your requests, submit photos, and get real-time updates on city work in your neighborhood. This official app connects residents and businesses to essential city services.

**Highlights:** Submit new service requests, Track request status and resolution times, Attach photos to requests, Map request locations, Create an account for tracking, Search knowledge articles, View neighborhood requests

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Intuitive and simple to use
- 🌐 Convenient access to city services
- 📊 Helpful for tracking request progress

**What reviewers complain about**

- 🐛 Frequent bugs and crashes
- 🗺️ Difficult to use map functionality
- 🔒 Login and account issues
- 🤖 Lack of responsiveness from developers

**Reported bugs**

- Photo/image upload failures
- Submission errors and timeouts
- Inconsistent performance across devices and OS versions

**Requested features**

- More request categories and customization options
- Ability to add notes and descriptions to requests
- Improved notification and status tracking features


### mySMARTmobile

[App page](https://appshunter.io/ios/app/mysmartmobile/id1546095478)

This app supports research study participants by managing study activities, scheduling visits, and providing access to results and surveys. It allows for secure document transfer and custom reminders, but requires registration by a study administrator.

**Highlights:** Manage study activities and timing, Self-schedule visits, Receive notifications, Update contact information, Access lab results, Securely transfer documents, Complete web-based surveys or quizzes

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is CHI311 free?

CHI311 is free to download, with no in-app purchases.

### Is mySMARTmobile free?

mySMARTmobile is free to download, with no in-app purchases.

### Which has better reviews, CHI311 or mySMARTmobile?

mySMARTmobile is rated higher. CHI311 averages 2.5 out of 5 from 245 ratings, while mySMARTmobile averages 3.0 from 2 ratings.

### Do CHI311 or mySMARTmobile have ads?

Neither CHI311 nor mySMARTmobile shows ads.

### Which is updated more often, CHI311 or mySMARTmobile?

CHI311 ships an update every 3 weeks, and mySMARTmobile every 3 weeks. Most recently, CHI311 was updated on October 21, 2026 and mySMARTmobile on October 21, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*