# CHI311 vs Astound Mobile

The clearest difference is rating: CHI311 at 2.5 against Astound Mobile's 1.3. CHI311 also leads on review sentiment (14% vs 3%) and ratings volume (245 vs 53). Astound Mobile's advantage is iOS requirement (15.1 vs 17.6). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

CHI311 holds the better App Store score, 2.5 against 1.3. Both are backed by a comparable volume of ratings — 245 and 53 respectively. Written reviews point the same way: 14% of CHI311's written reviews are positive against 3% of Astound Mobile's.

CHI311 ships an update every 3 weeks, Astound Mobile monthly. The most recent releases landed on October 21, 2026 and October 30, 2026 respectively.

## The numbers

| Metric | CHI311 | Astound Mobile |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[2.5 (245 ratings)](https://appshunter.io/ios/app/chi311/id1441580123/reviews)** | [1.3 (53 ratings)](https://appshunter.io/ios/app/astound-mobile/id6449095899/reviews) |
| Number of ratings | **245** | 53 |
| Positive reviews | **14.0% of reviews** | 3.2% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Monthly |
| Monetization | Free | Free |
| Size | 29 MB | 68 MB |
| Requires iOS | 17.6 | **15.1** |
| Devices | iPhone | **iPhone, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [City of Chicago](https://appshunter.io/developer/1441580122) | [RCN Telecom Services, LLC](https://appshunter.io/developer/610411417) |

## What reviewers say

### CHI311

[App page](https://appshunter.io/ios/app/chi311/id1441580123)

Report non-emergency issues like potholes or graffiti directly to Chicago city services. Track the status of your requests, submit photos, and get real-time updates on city work in your neighborhood. This official app connects residents and businesses to essential city services.

**Highlights:** Submit new service requests, Track request status and resolution times, Attach photos to requests, Map request locations, Create an account for tracking, Search knowledge articles, View neighborhood requests

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Intuitive and simple to use
- 🌐 Convenient access to city services
- 📊 Helpful for tracking request progress

**What reviewers complain about**

- 🐛 Frequent bugs and crashes
- 🗺️ Difficult to use map functionality
- 🔒 Login and account issues
- 🤖 Lack of responsiveness from developers

**Reported bugs**

- Photo/image upload failures
- Submission errors and timeouts
- Inconsistent performance across devices and OS versions

**Requested features**

- More request categories and customization options
- Ability to add notes and descriptions to requests
- Improved notification and status tracking features


### Astound Mobile

[App page](https://appshunter.io/ios/app/astound-mobile/id6449095899)

Manage your mobile service with ease, from checking data usage to switching plans and viewing bills. This app provides comprehensive control over your account and offers direct support.

**Highlights:** Check data usage, Switch data plans, View and pay bills, Manage account settings, View order information, Contact support

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is CHI311 free?

CHI311 is free to download, with no in-app purchases.

### Is Astound Mobile free?

Astound Mobile is free to download, with no in-app purchases.

### Which has better reviews, CHI311 or Astound Mobile?

CHI311 is rated higher. CHI311 averages 2.5 out of 5 from 245 ratings, while Astound Mobile averages 1.3 from 53 ratings.

### Do CHI311 or Astound Mobile have ads?

Neither CHI311 nor Astound Mobile shows ads.

### Which is updated more often, CHI311 or Astound Mobile?

CHI311 ships an update every 3 weeks, and Astound Mobile monthly. Most recently, CHI311 was updated on October 21, 2026 and Astound Mobile on October 30, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*