# M vs EXCASE Staff

The clearest difference is device support: EXCASE Staff at 3 against M's 1. EXCASE Staff also leads on iOS requirement (15.0 vs 17). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 27, 2026 and October 24, 2026 respectively.

## The numbers

| Metric | M | EXCASE Staff |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[5.0 (3 ratings)](https://appshunter.io/ios/app/m-net-hilft/id1446007846/reviews)** | — |
| Number of ratings | **3** | — |
| Positive reviews | 96.1% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | Every 2 months |
| Monetization | Free | — |
| Size | 154 MB | 48 MB |
| Requires iOS | 17 | **15.0** |
| Devices | iPhone | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [M-net Telekommunikations GmbH](https://appshunter.io/developer/1073601435) | [Teamhero GmbH](https://appshunter.io/developer/1715025638) |

## What reviewers say

### M

[App page](https://appshunter.io/ios/app/m-net-hilft/id1446007846)

This app helps users resolve internet connection issues quickly and easily. It offers automatic problem detection, interactive troubleshooting guides, and direct contact with customer service. Features include setup assistance, WLAN optimization, and access to customer portal information.

**Highlights:** Automatic problem detection, Interactive troubleshooting guides, Customer service contact, Setup assistant, WLAN optimization, Customer portal access

**In-app purchases:** none


### EXCASE Staff

[App page](https://appshunter.io/ios/app/excase-staff/id6758945182)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is M free?

M is free to download, with no in-app purchases.

### Is EXCASE Staff free?

EXCASE Staff is free to download, with no in-app purchases.

### Do M or EXCASE Staff have ads?

Neither M nor EXCASE Staff shows ads.

### Which is updated more often, M or EXCASE Staff?

M ships an update every 2 months, and EXCASE Staff every 2 months. Most recently, M was updated on October 27, 2026 and EXCASE Staff on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*