# Esri Support vs OpenGov

The clearest difference is rating: Esri Support at 4.5 against OpenGov's 3.7. Esri Support also leads on review sentiment (25% vs 0%) and ratings volume (33 vs 3). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Esri Support holds the better App Store score, 4.5 against 3.7. That said, the two scores are not equally well evidenced: Esri Support has 33 ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 25% of Esri Support's written reviews are positive against 0% of OpenGov's.

Esri Support ships an update every 2 weeks, OpenGov monthly. The most recent releases landed on November 4, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | Esri Support | OpenGov |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (33 ratings)](https://appshunter.io/ios/app/esri-support/id1446065834/reviews)** | [3.7 (3 ratings)](https://appshunter.io/ios/app/opengov/id6444129217/reviews) |
| Number of ratings | **33** | 3 |
| Positive reviews | **25.0% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Monthly |
| Monetization | Free | Free |
| Size | 89 MB | 36 MB |
| Requires iOS | 15.6 | **14.0** |
| Devices | **iPhone, iPad, iPod** | iPad |
| Age rating | 4+ | 4+ |
| Developer | [ESRI](https://appshunter.io/developer/379687933) | [OpenGov](https://appshunter.io/developer/1574307488) |

## What reviewers say

### Esri Support

[App page](https://appshunter.io/ios/app/esri-support/id1446065834)

Access self-help resources, AI-powered support, and manage your cases for GIS software. Get instant notifications on updates, explore video tutorials, and contact support via phone or chat.

**Highlights:** AI chatbot for technical issues, Instant notifications for updates, Video tutorials for Esri technologies, Contact support via phone, chat, or form, Manage support cases and bugs, ArcGIS Online service status dashboard

**Features:** macOS Compatibility

**In-app purchases:** none


### OpenGov

[App page](https://appshunter.io/ios/app/opengov/id6444129217)

This app enables inspectors to conduct permit and license approvals efficiently, even offline. Access your schedule, view applicant and property details, and add comments for clear communication and task resolution.

**Highlights:** Offline inspection capability, Access inspection schedule, View applicant and property details, Add comments for reviewers, Work without internet connection

**In-app purchases:** none


## Frequently asked questions

### Is Esri Support free?

Esri Support is free to download, with no in-app purchases.

### Is OpenGov free?

OpenGov is free to download, with no in-app purchases.

### Which has better reviews, Esri Support or OpenGov?

Esri Support is rated higher. Esri Support averages 4.5 out of 5 from 33 ratings, while OpenGov averages 3.7 from 3 ratings.

### Do Esri Support or OpenGov have ads?

Neither Esri Support nor OpenGov shows ads.

### Which is updated more often, Esri Support or OpenGov?

Esri Support ships an update every 2 weeks, and OpenGov monthly. Most recently, Esri Support was updated on November 4, 2026 and OpenGov on November 3, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*