# Esri Support vs OpenGov EAM

The clearest difference is rating: Esri Support at 4.5 against OpenGov EAM's 3.5. Esri Support also leads on iOS requirement (15.6 vs 18.0). On price, review sentiment, ratings volume and update cadence there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Esri Support holds the better App Store score, 4.5 against 3.5. Both are backed by a comparable volume of ratings — 33 and 36 respectively. Written reviews point the same way: 25% of Esri Support's written reviews are positive against 21% of OpenGov EAM's.

Both ship on a similar rhythm, roughly every 2 weeks. The most recent releases landed on October 13, 2026 and October 8, 2026 respectively.

## The numbers

| Metric | Esri Support | OpenGov EAM |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (33 ratings)](https://appshunter.io/ios/app/esri-support/id1446065834/reviews)** | [3.5 (36 ratings)](https://appshunter.io/ios/app/opengov-eam/id6446785241/reviews) |
| Number of ratings | 33 | **36** |
| Positive reviews | **25.0% of reviews** | 21.4% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 weeks | Every 2 weeks |
| Monetization | Free | Free |
| Size | 89 MB | 68 MB |
| Requires iOS | **15.6** | 18.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [ESRI](https://appshunter.io/developer/379687933) | [OpenGov](https://appshunter.io/developer/1574307488) |

## What reviewers say

### Esri Support

[App page](https://appshunter.io/ios/app/esri-support/id1446065834)

Access self-help resources, AI-powered support, and manage your cases for GIS software. Get instant notifications on updates, explore video tutorials, and contact support via phone or chat.

**Highlights:** AI chatbot for technical issues, Instant notifications for updates, Video tutorials for Esri technologies, Contact support via phone, chat, or form, Manage support cases and bugs, ArcGIS Online service status dashboard

**Features:** macOS Compatibility

**In-app purchases:** none


### OpenGov EAM

[App page](https://appshunter.io/ios/app/opengov-eam/id6446785241)

Manage assets and work directly from the field with this app. Capture images, create tasks, conduct inspections, and track time, even offline. Features include AI-powered image recognition, barcode scanning, and turn-by-turn directions to streamline operations.

**Highlights:** AI-powered image recognition for asset capture, Offline work capabilities, Task creation for inspections and maintenance, Time and cost tracking per task, Barcode scanning for data entry, Turn-by-turn navigation to job sites, File attachments for detailed records

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Esri Support free?

Esri Support is free to download, with no in-app purchases.

### Is OpenGov EAM free?

OpenGov EAM is free to download, with no in-app purchases.

### Which has better reviews, Esri Support or OpenGov EAM?

Esri Support is rated higher. Esri Support averages 4.5 out of 5 from 33 ratings, while OpenGov EAM averages 3.5 from 36 ratings.

### Do Esri Support or OpenGov EAM have ads?

Neither Esri Support nor OpenGov EAM shows ads.

### Which is updated more often, Esri Support or OpenGov EAM?

Esri Support ships an update every 2 weeks, and OpenGov EAM every 2 weeks. Most recently, Esri Support was updated on October 13, 2026 and OpenGov EAM on October 8, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*