# Esri Support vs Alteia Works

The clearest difference is update cadence: Esri Support at every 2 weeks against Alteia Works's every 2 months. Esri Support also leads on device support (3 vs 1) and iOS requirement (15.6 vs 17.0). On price, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Esri Support ships an update every 2 weeks, Alteia Works every 2 months. The most recent releases landed on September 23, 2026 and September 15, 2026 respectively.

## The numbers

| Metric | Esri Support | Alteia Works |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (33 ratings)](https://appshunter.io/ios/app/esri-support/id1446065834/reviews)** | — |
| Number of ratings | **33** | — |
| Positive reviews | 25.0% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 2 months |
| Monetization | Free | — |
| Size | 89 MB | 34 MB |
| Requires iOS | **15.6** | 17.0 |
| Devices | **iPhone, iPad, iPod** | iPad |
| Age rating | 4+ | 4+ |
| Developer | [ESRI](https://appshunter.io/developer/379687933) | [Alteia](https://appshunter.io/developer/1574478404) |

## What reviewers say

### Esri Support

[App page](https://appshunter.io/ios/app/esri-support/id1446065834)

Access self-help resources, AI-powered support, and manage your cases for GIS software. Get instant notifications on updates, explore video tutorials, and contact support via phone or chat.

**Highlights:** AI chatbot for technical issues, Instant notifications for updates, Video tutorials for Esri technologies, Contact support via phone, chat, or form, Manage support cases and bugs, ArcGIS Online service status dashboard

**Features:** macOS Compatibility

**In-app purchases:** none


### Alteia Works

[App page](https://appshunter.io/ios/app/alteia-works/id6452012312)

**In-app purchases:** none


## Frequently asked questions

### Is Esri Support free?

Esri Support is free to download, with no in-app purchases.

### Is Alteia Works free?

Alteia Works is free to download, with no in-app purchases.

### Do Esri Support or Alteia Works have ads?

Neither Esri Support nor Alteia Works shows ads.

### Which is updated more often, Esri Support or Alteia Works?

Esri Support ships an update every 2 weeks, and Alteia Works every 2 months. Most recently, Esri Support was updated on September 23, 2026 and Alteia Works on September 15, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*