# ServiceNow Agent vs Zebra Printer Setup Utility

The clearest difference is review sentiment: ServiceNow Agent at 63% against Zebra Printer Setup Utility's 18%. ServiceNow Agent also leads on rating (4.6 vs 2.2) and update cadence (every 2 weeks vs every 7 months). Zebra Printer Setup Utility's advantage is iOS requirement (11.0 vs 18.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceNow Agent holds the better App Store score, 4.6 against 2.2. That said, the two scores are not equally well evidenced: ServiceNow Agent has 2.6K ratings behind it against 60, so its average is the more settled of the two. Written reviews point the same way: 63% of ServiceNow Agent's written reviews are positive against 18% of Zebra Printer Setup Utility's.

ServiceNow Agent ships an update every 2 weeks, Zebra Printer Setup Utility every 7 months. The most recent releases landed on September 27, 2026 and September 21, 2026 respectively.

## The numbers

| Metric | ServiceNow Agent | Zebra Printer Setup Utility |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (2.6K ratings)](https://appshunter.io/ios/app/servicenow-agent/id1446951408/reviews)** | [2.2 (60 ratings)](https://appshunter.io/ios/app/zebra-printer-setup-utility/id1454308745/reviews) |
| Number of ratings | **2.6K** | 60 |
| Positive reviews | **63.4% of reviews** | 18.2% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 7 months |
| Monetization | Free | Free |
| Size | 140 MB | 175 MB |
| Requires iOS | 18.0 | **11.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [ServiceNow](https://appshunter.io/developer/844397809) | [Zebra Technologies Corporation](https://appshunter.io/developer/393958746) |

## What reviewers say

### ServiceNow Agent

[App page](https://appshunter.io/ios/app/servicenow-agent/id1446951408)

This app empowers service desk agents to manage and resolve requests efficiently from their mobile devices. It offers an intuitive interface for tasks like triaging, acting on approvals, and updating work, even offline. Leverage native device features for enhanced productivity.

**Highlights:** Manage assigned team work, Triage incidents and cases, Act on approvals with gestures, Complete work offline, Access full issue details, Utilize native device capabilities

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient and productive
- 👍 User-friendly interface
- 🔒 Secure and reliable
- 📱 Convenient mobile access

**What reviewers complain about**

- 🐛 Occasional crashes and bugs
- ⏱️ Slow performance at times
- 🔍 Limited search and filtering options
- 🔧 Lack of key functionality (e.g., changing ticket status)

**Reported bugs**

- Login issues and frequent log-outs
- Broken map/location functionality
- Inconsistent performance across devices
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to assign tickets to self
- More customization options (e.g., font size, themes)
- Improved notification system (audible alerts, clearing notifications)
- Integration with other productivity tools


### Zebra Printer Setup Utility

[App page](https://appshunter.io/ios/app/zebra-printer-setup-utility/id1454308745)

Easily configure Zebra Print DNA printers for optimal performance without specialized knowledge. Connect via network or Bluetooth, set parameters, and manage printers remotely. Includes security assessment and direct support integration.

**Highlights:** Network and Bluetooth printer connection, Guided setup wizards, Parameter configuration (connectivity, media, language, quality), Security assessment and best practice comparison, Cloud-based Bluetooth printer management, Direct support file transfer

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ServiceNow Agent free?

ServiceNow Agent is free to download, with no in-app purchases.

### Is Zebra Printer Setup Utility free?

Zebra Printer Setup Utility is free to download, with no in-app purchases.

### Which has better reviews, ServiceNow Agent or Zebra Printer Setup Utility?

ServiceNow Agent is rated higher. ServiceNow Agent averages 4.6 out of 5 from 2.6K ratings, while Zebra Printer Setup Utility averages 2.2 from 60 ratings.

### Do ServiceNow Agent or Zebra Printer Setup Utility have ads?

Neither ServiceNow Agent nor Zebra Printer Setup Utility shows ads.

### Which is updated more often, ServiceNow Agent or Zebra Printer Setup Utility?

ServiceNow Agent ships an update every 2 weeks, and Zebra Printer Setup Utility every 7 months. Most recently, ServiceNow Agent was updated on September 27, 2026 and Zebra Printer Setup Utility on September 21, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*