# ServiceNow Agent vs Idira Mobile

The clearest difference is review sentiment: ServiceNow Agent at 61% against Idira Mobile's 6%. ServiceNow Agent also leads on rating (4.6 vs 2.8) and ratings volume (2.7K vs 26). Idira Mobile's advantage is iOS requirement (13.0.0 vs 18.0). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceNow Agent holds the better App Store score, 4.6 against 2.8. That said, the two scores are not equally well evidenced: ServiceNow Agent has 2.7K ratings behind it against 26, so its average is the more settled of the two. Written reviews point the same way: 61% of ServiceNow Agent's written reviews are positive against 6% of Idira Mobile's.

ServiceNow Agent ships an update every 2 weeks, Idira Mobile every 3 weeks. The most recent releases landed on November 8, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | ServiceNow Agent | Idira Mobile |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (2.7K ratings)](https://appshunter.io/ios/app/servicenow-agent/id1446951408/reviews)** | [2.8 (26 ratings)](https://appshunter.io/ios/app/idira-mobile/id1470242558/reviews) |
| Number of ratings | **2.7K** | 26 |
| Positive reviews | **61.5% of reviews** | 5.9% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 3 weeks |
| Monetization | Free | Free |
| Size | 137 MB | 14 MB |
| Requires iOS | 18.0 | **13.0.0** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [ServiceNow](https://appshunter.io/developer/844397809) | [CyberArk Software, Inc](https://appshunter.io/developer/1399039370) |

## What reviewers say

### ServiceNow Agent

[App page](https://appshunter.io/ios/app/servicenow-agent/id1446951408)

This app allows service desk agents to manage and resolve requests on the go. It offers an intuitive interface for triaging, acting on, and resolving issues, even without internet access. Leverage device capabilities for tasks like navigation and barcode scanning.

**Highlights:** Manage assigned team work, Triage incidents and cases, Act on approvals with gestures, Complete work offline, Access full issue details, Optimize workflows with device hardware

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient and productive
- 👍 User-friendly interface
- 🔒 Secure and reliable
- 📱 Convenient mobile access

**What reviewers complain about**

- 🐛 Occasional crashes and bugs
- ⏱️ Slow performance at times
- 🔍 Limited search and filtering options
- 🔧 Lack of key functionality (e.g., changing ticket status)

**Reported bugs**

- Login issues and frequent log-outs
- Broken map/location functionality
- Inconsistent performance across devices
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to assign tickets to self
- More customization options (e.g., font size, themes)
- Improved notification system (audible alerts, clearing notifications)
- Integration with other productivity tools


### Idira Mobile

[App page](https://appshunter.io/ios/app/idira-mobile/id1470242558)

This app provides secure access to company resources without needing VPNs, agents, or passwords. It utilizes biometric authentication and QR code scanning to protect high-risk browser-based application access and record user behavior.

**Highlights:** Zero Trust access, Biometric multi-factor authentication, QR code scanning for access, Step recording for web sessions, Continuous authentication, Session protection

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ServiceNow Agent free?

ServiceNow Agent is free to download, with no in-app purchases.

### Is Idira Mobile free?

Idira Mobile is free to download, with no in-app purchases.

### Which has better reviews, ServiceNow Agent or Idira Mobile?

ServiceNow Agent is rated higher. ServiceNow Agent averages 4.6 out of 5 from 2.7K ratings, while Idira Mobile averages 2.8 from 26 ratings.

### Do ServiceNow Agent or Idira Mobile have ads?

Neither ServiceNow Agent nor Idira Mobile shows ads.

### Which is updated more often, ServiceNow Agent or Idira Mobile?

ServiceNow Agent ships an update every 2 weeks, and Idira Mobile every 3 weeks. Most recently, ServiceNow Agent was updated on November 8, 2026 and Idira Mobile on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*