# ServiceNow Agent vs AppDynamics

ServiceNow Agent and AppDynamics both sit at 4.6 stars, but that hides the real split: 100% of AppDynamics's written reviews are positive against 61% of ServiceNow Agent's. AppDynamics also leads on iOS requirement (15.0 vs 18.0). ServiceNow Agent's advantage is ratings volume (2.7K vs 10) and update cadence (every 2 weeks vs every 6 weeks). On price, rating, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.6 for ServiceNow Agent against 4.5 for AppDynamics. That said, the two scores are not equally well evidenced: ServiceNow Agent has 2.7K ratings behind it against 10, so its average is the more settled of the two. Written reviews are what separate them: 61% of ServiceNow Agent's written reviews are positive against 100% of AppDynamics's.

ServiceNow Agent ships an update every 2 weeks, AppDynamics every 6 weeks. The most recent releases landed on November 12, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | ServiceNow Agent | AppDynamics |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (2.7K ratings)](https://appshunter.io/ios/app/servicenow-agent/id1446951408/reviews)** | [4.5 (10 ratings)](https://appshunter.io/ios/app/appdynamics/id1494538861/reviews) |
| Number of ratings | **2.7K** | 10 |
| Positive reviews | 61.5% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 6 weeks |
| Monetization | Free | Free |
| Size | 137 MB | 15 MB |
| Requires iOS | 18.0 | **15.0** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [ServiceNow](https://appshunter.io/developer/844397809) | [AppDynamics](https://appshunter.io/developer/947590436) |

## What reviewers say

### ServiceNow Agent

[App page](https://appshunter.io/ios/app/servicenow-agent/id1446951408)

This app allows service desk agents to manage and resolve requests on the go. It offers an intuitive interface for triaging issues, acting on approvals, and completing work, even offline. Leverage native device features for enhanced productivity.

**Highlights:** Manage assigned team work, Triage incidents and cases, Act on approvals with gestures, Complete work offline, Access full issue details, Optimize workflows with device hardware

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient and productive
- 👍 User-friendly interface
- 🔒 Secure and reliable
- 📱 Convenient mobile access

**What reviewers complain about**

- 🐛 Occasional crashes and bugs
- ⏱️ Slow performance at times
- 🔍 Limited search and filtering options
- 🔧 Lack of key functionality (e.g., changing ticket status)

**Reported bugs**

- Login issues and frequent log-outs
- Broken map/location functionality
- Inconsistent performance across devices
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to assign tickets to self
- More customization options (e.g., font size, themes)
- Improved notification system (audible alerts, clearing notifications)
- Integration with other productivity tools


### AppDynamics

[App page](https://appshunter.io/ios/app/appdynamics/id1494538861)

Monitor application performance and availability from your mobile device. Customize your view, receive critical alerts, and quickly diagnose issues with automated tools. Requires an active subscription.

**Highlights:** Customizable home screen, Centralized event feed, Entity-centric monitoring, Automated Transaction Diagnostics, Push notifications for alerts, Integration with messaging tools

**In-app purchases:** none


## Frequently asked questions

### Is ServiceNow Agent free?

ServiceNow Agent is free to download, with no in-app purchases.

### Is AppDynamics free?

AppDynamics is free to download, with no in-app purchases.

### Which has better reviews, ServiceNow Agent or AppDynamics?

ServiceNow Agent is rated higher. ServiceNow Agent averages 4.6 out of 5 from 2.7K ratings, while AppDynamics averages 4.5 from 10 ratings.

### Do ServiceNow Agent or AppDynamics have ads?

Neither ServiceNow Agent nor AppDynamics shows ads.

### Which is updated more often, ServiceNow Agent or AppDynamics?

ServiceNow Agent ships an update every 2 weeks, and AppDynamics every 6 weeks. Most recently, ServiceNow Agent was updated on November 12, 2026 and AppDynamics on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*