# ServiceNow Agent vs TeamNet Tracking

The clearest difference is rating: TeamNet Tracking at 5.0 against ServiceNow Agent's 4.6. TeamNet Tracking also leads on iOS requirement (16.6 vs 18.0). ServiceNow Agent's advantage is ratings volume (2.7K vs 1) and update cadence (every 2 weeks vs every 2 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

TeamNet Tracking holds the better App Store score, 5.0 against 4.6. That said, the two scores are not equally well evidenced: ServiceNow Agent has 2.7K ratings behind it against 1, so its average is the more settled of the two.

ServiceNow Agent ships an update every 2 weeks, TeamNet Tracking every 2 months. The most recent releases landed on October 27, 2026 and October 16, 2026 respectively.

## The numbers

| Metric | ServiceNow Agent | TeamNet Tracking |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.6 (2.7K ratings)](https://appshunter.io/ios/app/servicenow-agent/id1446951408/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/teamnet-tracking/id1563348998/reviews)** |
| Number of ratings | **2.7K** | 1 |
| Positive reviews | 61.6% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 2 months |
| Monetization | Free | Free |
| Size | 140 MB | 35 MB |
| Requires iOS | 18.0 | **16.6** |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [ServiceNow](https://appshunter.io/developer/844397809) | [Mark Soper](https://appshunter.io/developer/950418736) |

## What reviewers say

### ServiceNow Agent

[App page](https://appshunter.io/ios/app/servicenow-agent/id1446951408)

This app empowers service desk agents to manage and resolve requests efficiently from their mobile devices. It offers an intuitive interface for tasks like triaging, acting on approvals, and updating work, even offline. Leverage native device features for enhanced productivity.

**Highlights:** Manage assigned team work, Triage incidents and cases, Act on approvals with gestures, Complete work offline, Access full issue details, Utilize native device capabilities

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient and productive
- 👍 User-friendly interface
- 🔒 Secure and reliable
- 📱 Convenient mobile access

**What reviewers complain about**

- 🐛 Occasional crashes and bugs
- ⏱️ Slow performance at times
- 🔍 Limited search and filtering options
- 🔧 Lack of key functionality (e.g., changing ticket status)

**Reported bugs**

- Login issues and frequent log-outs
- Broken map/location functionality
- Inconsistent performance across devices
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to assign tickets to self
- More customization options (e.g., font size, themes)
- Improved notification system (audible alerts, clearing notifications)
- Integration with other productivity tools


### TeamNet Tracking

[App page](https://appshunter.io/ios/app/teamnet-tracking/id1563348998)

This business application allows field researchers to update their out-of-office status, scan asset barcodes, and view essential asset details. Users can also add notes and photos to assets, review work order summaries, and check asset locations.

**Highlights:** Update out-of-office status, Scan asset barcodes, View asset information, Add/view asset notes and photos, Work order summary and detail viewing, View asset location

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ServiceNow Agent free?

ServiceNow Agent is free to download, with no in-app purchases.

### Is TeamNet Tracking free?

TeamNet Tracking is free to download, with no in-app purchases.

### Which has better reviews, ServiceNow Agent or TeamNet Tracking?

TeamNet Tracking is rated higher. ServiceNow Agent averages 4.6 out of 5 from 2.7K ratings, while TeamNet Tracking averages 5.0 from 1 ratings.

### Do ServiceNow Agent or TeamNet Tracking have ads?

Neither ServiceNow Agent nor TeamNet Tracking shows ads.

### Which is updated more often, ServiceNow Agent or TeamNet Tracking?

ServiceNow Agent ships an update every 2 weeks, and TeamNet Tracking every 2 months. Most recently, ServiceNow Agent was updated on October 27, 2026 and TeamNet Tracking on October 16, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*