# ServiceNow Agent vs Thales Customer Support

The clearest difference is update cadence: ServiceNow Agent at every 2 weeks against Thales Customer Support's every 17 months. ServiceNow Agent also leads on ratings volume (2.7K vs 1). Thales Customer Support's advantage is rating (5.0 vs 4.6). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Thales Customer Support holds the better App Store score, 5.0 against 4.6. That said, the two scores are not equally well evidenced: ServiceNow Agent has 2.7K ratings behind it against 1, so its average is the more settled of the two.

ServiceNow Agent ships an update every 2 weeks, Thales Customer Support every 17 months. The most recent releases landed on November 9, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | ServiceNow Agent | Thales Customer Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.6 (2.7K ratings)](https://appshunter.io/ios/app/servicenow-agent/id1446951408/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/thales-customer-support/id1634164632/reviews)** |
| Number of ratings | **2.7K** | 1 |
| Positive reviews | 61.5% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 17 months |
| Monetization | Free | Free |
| Size | 137 MB | 131 MB |
| Requires iOS | 18.0 | **17.0** |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [ServiceNow](https://appshunter.io/developer/844397809) | [Thales DIS (Singapore) Pte Ltd](https://appshunter.io/developer/705778388) |

## What reviewers say

### ServiceNow Agent

[App page](https://appshunter.io/ios/app/servicenow-agent/id1446951408)

This app allows service desk agents to manage and resolve requests on the go. It offers an intuitive interface for triaging issues, acting on approvals, and completing work, even offline. Leverage native device features for enhanced productivity.

**Highlights:** Manage assigned team work, Triage incidents and cases, Act on approvals with gestures, Complete work offline, Access full issue details, Optimize workflows with device hardware

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient and productive
- 👍 User-friendly interface
- 🔒 Secure and reliable
- 📱 Convenient mobile access

**What reviewers complain about**

- 🐛 Occasional crashes and bugs
- ⏱️ Slow performance at times
- 🔍 Limited search and filtering options
- 🔧 Lack of key functionality (e.g., changing ticket status)

**Reported bugs**

- Login issues and frequent log-outs
- Broken map/location functionality
- Inconsistent performance across devices
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to assign tickets to self
- More customization options (e.g., font size, themes)
- Improved notification system (audible alerts, clearing notifications)
- Integration with other productivity tools


### Thales Customer Support

[App page](https://appshunter.io/ios/app/thales-customer-support/id1634164632)

Manage customer support cases, track returns, and update your user profile on the go. This app provides essential functions for staying updated on case progress and initiating new support requests when away from your computer.

**Highlights:** Create and manage support cases, Track product returns, Update user profile information, Receive case updates, Quickly open new cases

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ServiceNow Agent free?

ServiceNow Agent is free to download, with no in-app purchases.

### Is Thales Customer Support free?

Thales Customer Support is free to download, with no in-app purchases.

### Which has better reviews, ServiceNow Agent or Thales Customer Support?

Thales Customer Support is rated higher. ServiceNow Agent averages 4.6 out of 5 from 2.7K ratings, while Thales Customer Support averages 5.0 from 1 ratings.

### Do ServiceNow Agent or Thales Customer Support have ads?

Neither ServiceNow Agent nor Thales Customer Support shows ads.

### Which is updated more often, ServiceNow Agent or Thales Customer Support?

ServiceNow Agent ships an update every 2 weeks, and Thales Customer Support every 17 months. Most recently, ServiceNow Agent was updated on November 9, 2026 and Thales Customer Support on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*