# ServiceNow Agent vs Aternity Mobile

The clearest difference is iOS requirement: Aternity Mobile at 13.1 against ServiceNow Agent's 18.0. On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceNow Agent ships an update every 2 weeks, Aternity Mobile monthly. The most recent releases landed on November 11, 2026 and November 8, 2026 respectively.

## The numbers

| Metric | ServiceNow Agent | Aternity Mobile |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (2.7K ratings)](https://appshunter.io/ios/app/servicenow-agent/id1446951408/reviews)** | — |
| Number of ratings | **2.7K** | — |
| Positive reviews | 61.5% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Monthly |
| Monetization | Free | — |
| Size | 137 MB | 50 MB |
| Requires iOS | 18.0 | **13.1** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [ServiceNow](https://appshunter.io/developer/844397809) | [Locategy SL](https://appshunter.io/developer/1173434371) |

## What reviewers say

### ServiceNow Agent

[App page](https://appshunter.io/ios/app/servicenow-agent/id1446951408)

This app allows service desk agents to manage and resolve requests on the go. It offers an intuitive interface for triaging issues, acting on approvals, and completing work, even offline. Leverage native device features for enhanced productivity.

**Highlights:** Manage assigned team work, Triage incidents and cases, Act on approvals with gestures, Complete work offline, Access full issue details, Optimize workflows with device hardware

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient and productive
- 👍 User-friendly interface
- 🔒 Secure and reliable
- 📱 Convenient mobile access

**What reviewers complain about**

- 🐛 Occasional crashes and bugs
- ⏱️ Slow performance at times
- 🔍 Limited search and filtering options
- 🔧 Lack of key functionality (e.g., changing ticket status)

**Reported bugs**

- Login issues and frequent log-outs
- Broken map/location functionality
- Inconsistent performance across devices
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to assign tickets to self
- More customization options (e.g., font size, themes)
- Improved notification system (audible alerts, clearing notifications)
- Integration with other productivity tools


### Aternity Mobile

[App page](https://appshunter.io/ios/app/aternity-mobile/id6503253600)

**Features:** Safari Extension

**In-app purchases:** none


## Frequently asked questions

### Is ServiceNow Agent free?

ServiceNow Agent is free to download, with no in-app purchases.

### Is Aternity Mobile free?

Aternity Mobile is free to download, with no in-app purchases.

### Do ServiceNow Agent or Aternity Mobile have ads?

Neither ServiceNow Agent nor Aternity Mobile shows ads.

### Which is updated more often, ServiceNow Agent or Aternity Mobile?

ServiceNow Agent ships an update every 2 weeks, and Aternity Mobile monthly. Most recently, ServiceNow Agent was updated on November 11, 2026 and Aternity Mobile on November 8, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*