# ServiceNow Agent vs Know Dragon

The clearest difference is review sentiment: Know Dragon at 100% against ServiceNow Agent's 62%. Know Dragon also leads on rating (5.0 vs 4.6) and iOS requirement (15.1 vs 18.0). ServiceNow Agent's advantage is ads (none vs shown) and ratings volume (2.7K vs 3). On price, update cadence, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Know Dragon holds the better App Store score, 5.0 against 4.6. That said, the two scores are not equally well evidenced: ServiceNow Agent has 2.7K ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 62% of ServiceNow Agent's written reviews are positive against 100% of Know Dragon's.

ServiceNow Agent ships an update every 2 weeks, Know Dragon every 3 weeks. The most recent releases landed on October 27, 2026 and October 19, 2026 respectively.

## The numbers

| Metric | ServiceNow Agent | Know Dragon |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.6 (2.7K ratings)](https://appshunter.io/ios/app/servicenow-agent/id1446951408/reviews) | **[5.0 (3 ratings)](https://appshunter.io/ios/app/know-dragon/id6759809983/reviews)** |
| Number of ratings | **2.7K** | 3 |
| Positive reviews | 61.6% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | **No** | Yes |
| Update frequency | **Every 2 weeks** | Every 3 weeks |
| Monetization | **Free** | Ad-supported |
| Size | 140 MB | 37 MB |
| Requires iOS | 18.0 | **15.1** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 9+ |
| Developer | [ServiceNow](https://appshunter.io/developer/844397809) | [Brandon Wilson](https://appshunter.io/developer/1875344655) |

## What reviewers say

### ServiceNow Agent

[App page](https://appshunter.io/ios/app/servicenow-agent/id1446951408)

This app empowers service desk agents to manage and resolve requests efficiently from their mobile devices. It offers an intuitive interface for tasks like triaging, acting on approvals, and updating work, even offline. Leverage native device features for enhanced productivity.

**Highlights:** Manage assigned team work, Triage incidents and cases, Act on approvals with gestures, Complete work offline, Access full issue details, Utilize native device capabilities

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient and productive
- 👍 User-friendly interface
- 🔒 Secure and reliable
- 📱 Convenient mobile access

**What reviewers complain about**

- 🐛 Occasional crashes and bugs
- ⏱️ Slow performance at times
- 🔍 Limited search and filtering options
- 🔧 Lack of key functionality (e.g., changing ticket status)

**Reported bugs**

- Login issues and frequent log-outs
- Broken map/location functionality
- Inconsistent performance across devices
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to assign tickets to self
- More customization options (e.g., font size, themes)
- Improved notification system (audible alerts, clearing notifications)
- Integration with other productivity tools


### Know Dragon

[App page](https://appshunter.io/ios/app/know-dragon/id6759809983)

This app helps attendees navigate a specific conference by allowing them to find sessions, build personalized schedules, and discover social and networking events. It also facilitates connections with experts and provides real-time updates.

**Highlights:** Browse and search conference sessions, Build personalized event schedules, Discover social and networking events, Map view for event locations, Real-time conference activity updates, Connect with experts

**In-app purchases:** none


## Frequently asked questions

### Is ServiceNow Agent free?

ServiceNow Agent is free to download, with no in-app purchases.

### Is Know Dragon free?

Know Dragon is free to download, with no in-app purchases.

### Which has better reviews, ServiceNow Agent or Know Dragon?

Know Dragon is rated higher. ServiceNow Agent averages 4.6 out of 5 from 2.7K ratings, while Know Dragon averages 5.0 from 3 ratings.

### Do ServiceNow Agent or Know Dragon have ads?

Know Dragon shows ads; ServiceNow Agent does not.

### Which is updated more often, ServiceNow Agent or Know Dragon?

ServiceNow Agent ships an update every 2 weeks, and Know Dragon every 3 weeks. Most recently, ServiceNow Agent was updated on October 27, 2026 and Know Dragon on October 19, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*