# ServiceNow Agent vs E&M Tracker

The clearest difference is in-app purchases: ServiceNow Agent at none against E&M Tracker's 1. On price, update cadence, ads and device support there is nothing between them.

Both are free to download. E&M Tracker sells 1 one-off in-app purchase. ServiceNow Agent asks for nothing beyond the download.

ServiceNow Agent ships an update every 2 weeks, E&M Tracker fortnightly. The most recent releases landed on October 21, 2026 and October 6, 2026 respectively.

## The numbers

| Metric | ServiceNow Agent | E&M Tracker |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (2.7K ratings)](https://appshunter.io/ios/app/servicenow-agent/id1446951408/reviews)** | — |
| Number of ratings | **2.7K** | — |
| Positive reviews | 61.6% of reviews | — |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Every 2 weeks | **Fortnightly** |
| Monetization | Free | — |
| Size | 140 MB | 7 MB |
| Requires iOS | 18.0 | **17.0** |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [ServiceNow](https://appshunter.io/developer/844397809) | [JAMES ROSS MACLEOD](https://appshunter.io/developer/1884157782) |

## What reviewers say

### ServiceNow Agent

[App page](https://appshunter.io/ios/app/servicenow-agent/id1446951408)

This app empowers service desk agents to manage and resolve requests efficiently from their mobile devices. It offers an intuitive interface for tasks like triaging, acting on approvals, and updating work, even offline. Leverage native device features for enhanced productivity.

**Highlights:** Manage assigned team work, Triage incidents and cases, Act on approvals with gestures, Complete work offline, Access full issue details, Utilize native device capabilities

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient and productive
- 👍 User-friendly interface
- 🔒 Secure and reliable
- 📱 Convenient mobile access

**What reviewers complain about**

- 🐛 Occasional crashes and bugs
- ⏱️ Slow performance at times
- 🔍 Limited search and filtering options
- 🔧 Lack of key functionality (e.g., changing ticket status)

**Reported bugs**

- Login issues and frequent log-outs
- Broken map/location functionality
- Inconsistent performance across devices
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to assign tickets to self
- More customization options (e.g., font size, themes)
- Improved notification system (audible alerts, clearing notifications)
- Integration with other productivity tools


### E&M Tracker

[App page](https://appshunter.io/ios/app/e-and-m-tracker/id6763791592)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases (1)**

| Purchase | Price | Billing |
| --- | --- | --- |
| E&M Tracker | $29.99 | one-time |


## Frequently asked questions

### Is ServiceNow Agent free?

ServiceNow Agent is free to download, with no in-app purchases.

### Is E&M Tracker free?

E&M Tracker is free to download, with in-app purchases available.

### Do ServiceNow Agent or E&M Tracker have ads?

Neither ServiceNow Agent nor E&M Tracker shows ads.

### Which is updated more often, ServiceNow Agent or E&M Tracker?

ServiceNow Agent ships an update every 2 weeks, and E&M Tracker fortnightly. Most recently, ServiceNow Agent was updated on October 21, 2026 and E&M Tracker on October 6, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*