# BMC Helix Track vs idemeum

The clearest difference is rating: idemeum at 5.0 against BMC Helix Track's 2.8. idemeum also leads on update cadence (every 4 weeks vs every 6 months). BMC Helix Track's advantage is ratings volume (8 vs 2). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

idemeum holds the better App Store score, 5.0 against 2.8. Both are backed by a comparable volume of ratings — 8 and 2 respectively.

BMC Helix Track ships an update every 6 months, idemeum every 4 weeks. The most recent releases landed on October 22, 2026 and October 29, 2026 respectively.

## The numbers

| Metric | BMC Helix Track | idemeum |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.8 (8 ratings)](https://appshunter.io/ios/app/bmc-helix-track-it/id1451045907/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/idemeum/id1552180449/reviews)** |
| Number of ratings | **8** | 2 |
| Positive reviews | 0.0% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 months | **Every 4 weeks** |
| Monetization | Free | Free |
| Size | 98 MB | 34 MB |
| Requires iOS | 14.0 | 14.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [BMC Helix, Inc](https://appshunter.io/developer/1875734396) | [Idemeum Inc.](https://appshunter.io/developer/1557416166) |

## What reviewers say

### BMC Helix Track

[App page](https://appshunter.io/ios/app/bmc-helix-track-it/id1451045907)

This mobile app provides help desk technicians with access to a web-based service management system. It allows them to review, submit, and update assigned requests, and search a knowledge base for solutions. The software aims to improve service quality and reduce operational expenses.

**Highlights:** Access to help desk requests, Submit and update requests, Search knowledge base, Customizable interface, Graphical reports, Asset management

**Features:** macOS Compatibility

**In-app purchases:** none


### idemeum

[App page](https://appshunter.io/ios/app/idemeum/id1552180449)

This cloud-based platform provides privileged access management for IT teams and MSPs. It features zero-knowledge security for sensitive data and offers just-in-time access to various systems. The solution also includes endpoint privilege management and automated password rotation for enhanced security.

**Highlights:** Zero-knowledge security, Just-in-time access, Cloud LAPS for break-glass accounts, Automated password rotation, Endpoint Privilege Management, Mobile elevation request management

**In-app purchases:** none


## Frequently asked questions

### Is BMC Helix Track free?

BMC Helix Track is free to download, with no in-app purchases.

### Is idemeum free?

idemeum is free to download, with no in-app purchases.

### Which has better reviews, BMC Helix Track or idemeum?

idemeum is rated higher. BMC Helix Track averages 2.8 out of 5 from 8 ratings, while idemeum averages 5.0 from 2 ratings.

### Do BMC Helix Track or idemeum have ads?

Neither BMC Helix Track nor idemeum shows ads.

### Which is updated more often, BMC Helix Track or idemeum?

BMC Helix Track ships an update every 6 months, and idemeum every 4 weeks. Most recently, BMC Helix Track was updated on October 22, 2026 and idemeum on October 29, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*