# SolarWinds Service Desk vs SysAid

The clearest difference is update cadence: SysAid at every 3 weeks against SolarWinds Service Desk's every 2 months. SolarWinds Service Desk's advantage is iOS requirement (13.0 vs 15.1). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

SolarWinds Service Desk ships an update every 2 months, SysAid every 3 weeks. The most recent releases landed on October 23, 2026 and October 25, 2026 respectively.

## The numbers

| Metric | SolarWinds Service Desk | SysAid |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (321 ratings)](https://appshunter.io/ios/app/solarwinds-service-desk/id1451698030/reviews)** | — |
| Number of ratings | **321** | — |
| Positive reviews | 55.6% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 3 weeks** |
| Monetization | Free | — |
| Size | 38 MB | 43 MB |
| Requires iOS | **13.0** | 15.1 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [SolarWinds Worldwide, LLC](https://appshunter.io/developer/642971872) | [SysAid Technologies Ltd.](https://appshunter.io/developer/373745646) |

## What reviewers say

### SolarWinds Service Desk

[App page](https://appshunter.io/ios/app/solarwinds-service-desk/id1451698030)

Access essential IT service desk functions on the go. Technicians can manage incidents and provide support remotely, while employees can submit tickets, request services, and track their requests.

**Highlights:** Real-time notifications for technicians, Ticket tracking and assignment, Remote incident resolution, Service request submission, Self-service article access, Request status checking

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to manage on the go
- 🚀 Quick and handy for IT tickets
- 👍 User interface easy to use
- 🚀 Runs super smooth
- 👍 Works well and listens to feedback

**What reviewers complain about**

- 🐛 Blank white screen on open
- 🐛 App crashes/closes automatically
- 🐛 Notifications delayed
- 🐛 Attachment issues
- 🐛 Search is unreliable

**Reported bugs**

- Unable to get out of attachments without closing app
- Blank white screen on opening app
- App closes automatically after updating incident
- Notifications are delayed
- Incident searching is unreliable

**Requested features**

- Dark mode option
- Read-only dashboard
- Open links to incidents in app
- View 'Problems' section
- Add tasks to incidents


### SysAid

[App page](https://appshunter.io/ios/app/sysaid/id6752610978)

**In-app purchases:** none


## Frequently asked questions

### Is SolarWinds Service Desk free?

SolarWinds Service Desk is free to download, with no in-app purchases.

### Is SysAid free?

SysAid is free to download, with no in-app purchases.

### Do SolarWinds Service Desk or SysAid have ads?

Neither SolarWinds Service Desk nor SysAid shows ads.

### Which is updated more often, SolarWinds Service Desk or SysAid?

SolarWinds Service Desk ships an update every 2 months, and SysAid every 3 weeks. Most recently, SolarWinds Service Desk was updated on October 23, 2026 and SysAid on October 25, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*