Dezide Troubleshooter vs DrMachines CNC Troubleshooting

As an aging workforce retires, it is important for new talent to embrace modern guided troubleshooting technology. The real challenge is deploying knowledge into the hands of a new generation of technologically strong field service technicians. Dezide gathers the knowledge of your leading technical experts in Dynamic Troubleshooting Guides, which offer real-time, consistent, step-by-step instructions to your technicians. To deliver the best possible advice, our AI-powered platform dynamically uses four major factors when deciding which troubleshooting steps to recommend: the probabilities of root causes, the probabilities that certain corrective steps will be effective, the costs of repairs and the time needed to complete the corrective steps. As repairs are done and tracked, Dezide uses machine learning to improve continuously, offering your smartest, most cost-effective troubleshooting guidance to your team members around the world.

Fix CNC machine, PLC and drive problems faster. DrMachines is a smart, AI-powered troubleshooting assistant that guides you from your machine to the exact alarm or symptom, then to a clear step-by-step fix, so you can narrow the problem down to one or two likely parts before calling a service engineer. FANUC AND SIEMENS MACHINES: DrMachines covers Fanuc and Siemens machines, two of the most widely used CNC controls in the world. Choose your make and machine, then enter an alarm code or pick a symptom. You get the troubleshooting steps for your exact machine, from the control to the servo drive and spindle amplifier. • Fanuc: Controls, servo drives and spindle amplifiers. • Siemens: Controls and drives. WHAT YOU CAN DO: • Chat with the troubleshooting assistant: describe the problem and it guides you to the right machine, alarm or symptom. • Guided diagnosis: choose Make, Component, Model, Sub-model and Product in a few taps. • Smart search: type an alarm code or describe a symptom. Search understands synonyms and small spelling mistakes. • Alarm details: description, hints and recommended fixes for your machine. • Step-by-step flowcharts: zoomable diagrams where you answer YES or NO, with help text when you are not sure. • Notes, support images and videos where available. • Product Library and problem categories: browse products, alarms, symptoms and fault types. • My Knowledgebase: your own view of the products and content for your account. • "Did this resolve the issue?" feedback on every solution. • Reach an Expert: send a problem to our experts from the app. • Maintenance and safety procedures. FOR COMPANIES AND TEAMS: • Company accounts with roles such as Company Admin, Technical Lead and Viewer. • Admins invite and manage their users on the website. The same account works in the app and on the web. • Try as a guest for a limited time before you sign up. Some content, such as full flowcharts and solutions, requires signing in. SECURE AND SIMPLE: • Sign in with an email code and use Face ID or fingerprint for quick return visits. • Delete your account from inside the app. • Works on phones and tablets. WHY DRMACHINES: A service-engineer visit can cost thousands of dollars. With DrMachines, a person with minimal CNC troubleshooting experience can troubleshoot on their own, without waiting for a service engineer. Sometimes buying a part is cheaper and faster than a site visit. WHO WE ARE: DrMachines is brought to you by CNC Onestop, Inc., experts on all kinds of CNC and PLC based machines. We also sell parts, with special offers, free tech support and free restocking privileges for those who buy parts from us. We also give training at your location or ours. OUR CHIEF ENGINEER: Ven Swaminathan has a master's degree in Electronics and over 25 years of hands-on service experience. He is much sought after in aircraft and automotive companies in the US, has personally worked for 750 companies in North America, and has experience in more than 100 types of controls. His passion for helping machine tool owners do it themselves led to Share Your Expertise. PLANS AND SUPPORT: We will keep adding more makes and models of drives, spindles and controls. We also provide help through video call for a fee, and we have support engineers who can come to your place and troubleshoot your machine. We provide the parts you need. Do it yourself or take our help to the extent you like. PARTNERS: We are looking for independent service engineers all over North America. If you have what it takes to troubleshoot any machine, send us your resume. We look for technical ability, maturity with customers and, above all, a CAN-DO attitude. If you are the best in the business, email us. CONTACT: Website: https://www.drmachines.com Email: Info@drmachines.com