# Usedesk vs Chatwoot

The clearest difference is rating: Chatwoot at 4.1 against Usedesk's 3.4. Chatwoot also leads on update cadence (every 2 weeks vs every 2 months). Usedesk's advantage is iOS requirement (12.0 vs 16.4). On price, review sentiment, ratings volume and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Chatwoot holds the better App Store score, 4.1 against 3.4. Both are backed by a comparable volume of ratings — 5 and 13 respectively. Written reviews point the same way: 50% of Usedesk's written reviews are positive against 55% of Chatwoot's.

Usedesk ships an update every 2 months, Chatwoot every 2 weeks. The most recent releases landed on October 22, 2026 and October 24, 2026 respectively.

## The numbers

| Metric | Usedesk | Chatwoot |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.4 (5 ratings)](https://appshunter.io/ios/app/usedesk/id1466364204/reviews) | **[4.1 (13 ratings)](https://appshunter.io/ios/app/chatwoot/id1495796682/reviews)** |
| Number of ratings | 5 | **13** |
| Positive reviews | 50.0% of reviews | **55.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 2 weeks** |
| Monetization | Free | Free |
| Size | 94 MB | 73 MB |
| Requires iOS | **12.0** | 16.4 |
| Devices | iPhone, iPod | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [BLIZHE K DELU, OOO](https://appshunter.io/developer/1466364203) | [Chatwoot Inc](https://appshunter.io/developer/1590326840) |

## What reviewers say

### Usedesk

[App page](https://appshunter.io/ios/app/usedesk/id1466364204)

This customer support app allows managers and agents to handle client inquiries from any location. It provides tools to respond across various communication channels, filter and track important tickets, and view client communication history.

**Highlights:** Respond to clients across multiple channels, Track tickets with filters, View client communication history, Handle inquiries on the go

**Features:** macOS Compatibility

**In-app purchases:** none


### Chatwoot

[App page](https://appshunter.io/ios/app/chatwoot/id1495796682)

Engage with customers in real-time, follow up on conversations effortlessly, and receive instant notifications for system activities. Collaborate with your team using private notes and organize conversations with status assignments to deliver exceptional service anytime, anywhere.

**Highlights:** Real-time customer engagement, On-the-go conversation follow-up, Instant system activity notifications, Team collaboration with private notes, Conversation status management, Assign conversations to team members

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Usedesk free?

Usedesk is free to download, with no in-app purchases.

### Is Chatwoot free?

Chatwoot is free to download, with no in-app purchases.

### Which has better reviews, Usedesk or Chatwoot?

Chatwoot is rated higher. Usedesk averages 3.4 out of 5 from 5 ratings, while Chatwoot averages 4.1 from 13 ratings.

### Do Usedesk or Chatwoot have ads?

Neither Usedesk nor Chatwoot shows ads.

### Which is updated more often, Usedesk or Chatwoot?

Usedesk ships an update every 2 months, and Chatwoot every 2 weeks. Most recently, Usedesk was updated on October 22, 2026 and Chatwoot on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*