# Jack's vs Krystal

Jack's and Krystal both sit at 4.7 stars, but that hides the real split: 35% of Krystal's written reviews are positive against 21% of Jack's's. Jack's's advantage is chart position (#193 vs unranked). On price, rating, ratings volume and update cadence there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.7 for Jack's against 4.7 for Krystal. Both are backed by a comparable volume of ratings — 14K and 13K respectively. Written reviews are what separate them: 21% of Jack's's written reviews are positive against 35% of Krystal's.

Jack's ships an update every 4 months, Krystal every 2 months. Both last shipped on September 24, 2026.

## The numbers

| Metric | Jack's | Krystal |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.7 (14K ratings)](https://appshunter.io/ios/app/jacks/id1468067588/reviews)** | [4.7 (13K ratings)](https://appshunter.io/ios/app/krystal/id1577457805/reviews) |
| Number of ratings | **14K** | 13K |
| Positive reviews | 21.1% of reviews | **34.9% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 4 months | **Every 2 months** |
| Monetization | Free | Free |
| Best chart rank | **#193** | — |
| Size | 108 MB | 107 MB |
| Requires iOS | 14.0 | 14.0 |
| Devices | iPhone, iPod | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [BIG JACK ULTIMATE HOLDINGS LP](https://appshunter.io/developer/1468067587) | [The Krystal Company](https://appshunter.io/developer/1577457807) |

## What reviewers say

### Jack's

[App page](https://appshunter.io/ios/app/jacks/id1468067588)

**Currently charting:** #193 Top Free · Food & Drink (US App Store)

Earn points on every order and redeem them for delicious rewards. Discover nearby locations, order for pickup or delivery, and access exclusive online deals and limited-time offers.

**Highlights:** Earn points on orders, Redeem for rewards, Find nearby locations, Order for pickup/delivery, Exclusive online deals, Limited-time offers, Signup, birthday, anniversary rewards

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and efficient
- 👍 Friendly and helpful staff
- 🍔 Great food quality

**What reviewers complain about**

- 🐛 App crashes and bugs
- 🔒 Inability to save payment info
- 🤔 Inconsistent user experience
- ⏰ Long wait times
- 🔄 Difficulty signing in and staying signed in

**Reported bugs**

- App freezing and crashing
- Inability to redeem points
- Incorrect orders
- Rewards not tracking properly

**Requested features**

- Ability to customize orders
- More reward options
- Easier way to get refunds
- Better menu customization


### Krystal

[App page](https://appshunter.io/ios/app/krystal/id1577457805)

This loyalty program app allows users to earn points with every purchase, track their progress, and unlock exclusive perks like special deals and birthday gifts. It simplifies reward management and helps users discover nearby locations to redeem their earnings.

**Highlights:** Earn points on every purchase, Track points and rewards instantly, Unlock exclusive offers and birthday gifts, Referral rewards program, Find nearby store locations, Receive push notifications for new offers

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use app
- 🚀 Fast and efficient ordering
- 💡 Convenient mobile ordering
- 🤩 Nostalgic restaurant experience

**What reviewers complain about**

- 🐛 Buggy and glitchy app
- ⏱️ Slow and unresponsive
- 🤦‍♀️ Poor customer service
- 💰 Unnecessary fees
- 🔍 Difficult to navigate

**Reported bugs**

- Unable to create account
- Incorrect order fulfillment
- Inaccurate order total calculations
- Inability to edit or remove items from cart
- App crashes or freezes frequently

**Requested features**

- Add ability to cancel orders
- Implement refund/return process
- Improve order customization options
- Integrate with mobile payment methods
- Provide better communication channels


## Frequently asked questions

### Is Jack's free?

Jack's is free to download, with no in-app purchases.

### Is Krystal free?

Krystal is free to download, with no in-app purchases.

### Which has better reviews, Jack's or Krystal?

Jack's is rated higher. Jack's averages 4.7 out of 5 from 14K ratings, while Krystal averages 4.7 from 13K ratings.

### Do Jack's or Krystal have ads?

Neither Jack's nor Krystal shows ads.

### Which is updated more often, Jack's or Krystal?

Jack's ships an update every 4 months, and Krystal every 2 months. Most recently, Jack's was updated on September 24, 2026 and Krystal on September 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*